topic Re: canon tr8520- won't scan in Desktop Inkjet Printers

canon tr8520- won't scan

gtownann — Wed, 13 Nov 2019 20:35:23 GMT

Get message "set PC to start scanning. I can copy, I can actually scan If I go into utility scanner, but I can't just put something on the printer to scan. then I get the message, set PC to start scanning.

how do I do that

Re: canon tr8520- won't scan

Michael — Tue, 19 Nov 2019 20:52:46 GMT

Hello.

If you are using a Mac, you will have to scan from the computer using our IJ Scan Utility program.

If you are using a Windows computer, try installing the latest drivers from our website:

PIXMA TR8520 Drivers & Downloads

This didn't answer your question or issue? Find more help at Contact Us.

Re: canon tr8520- won't scan

ldcoultre — Sun, 09 Feb 2020 03:21:09 GMT

I am having the same problem: Canont TR8550 printer which keeps saying "set PC to start scanning"..... ???? I am using a Mac OS High Sierra, and the instuctions I am seeing online do not apply.

A step by step instruction would be most appreciated.

Re: canon tr8520- won't scan

Patrick — Wed, 12 Feb 2020 20:58:51 GMT

Hi ldcoultre,

Please click once on your desktop so "Finder" appears in the upper left corner.

To the right of Finder, click on Go and then Applications.

In Applications, please click on the Canon Utilities folder and then click on the IJ Scan Utility folder.

Open IJ Scan Utility Lite and then click the Photo or Document button.

Are you able to scan?

https://ugp01.c-ij.com/ij/webmanual/ScanUtilityLite/M/3.0/EN/SUL/Top.html

Re: canon tr8520- won't scan

Shirah — Fri, 10 Jul 2020 18:59:52 GMT

I had a similar problem, and it turned out that the printer was set for local USB rather than Wifi. I changed it on the printer and was able to scan from the printer to the MAC computer. the only problem is that it will not accumulate pages to include in one file. each page I put on the platen comes out as an individual file and there is no way to tell it to accumulate into one file. Help on this?

Re: canon tr8520- won't scan

Michael — Tue, 14 Jul 2020 20:04:20 GMT

Shirah,

To scan multiple paged PDF files, our IJ Scan Utility program will have to be used. Use the "document" option in the program for this.

If the program has not been installed on your Mac, visit the following link to download the program:

PIXMA TR8520 Software

Details on how to scan PDF files can be found at the following link:

PIXMA TR8520 Online Manual - Scanning Documents and Photos (Mac)

Re: canon tr8520- won't scan

mmsundem — Tue, 11 Aug 2020 03:17:16 GMT

Hello there,

I am having the same problem here. I just recently re-downloaded the latest drivers (after this issue happened to me 2 months ago). After that, it scanned just fine from the operation panel on the printer to my computer on the network (wireless). Now, it suddenly won't work for me. I can print a test page just fine. All I get is the Search Again for "save to PC" and it can't seem to find my computer. I've tried restarting everything. I JUST reinstalled the drivers to fix this problem the first time.

Any help is much appreciated.

Best,
Moe

Re: canon tr8520- won't scan

mmsundem — Tue, 11 Aug 2020 03:17:47 GMT

Forgot to mentino - I'm on windows.

Re: canon tr8520- won't scan

hardhat — Mon, 24 Aug 2020 22:55:47 GMT

I am having scan problems too. TR 8520, Mac Catalina 10.15.2. It used to work great.

Today, Canon IJ Scan Utility Lite cannot find my scanner at all "failed to open a connection to the device".

On my phone, using the Canon App, I successfully scanned one document. Then after that it refused saying "Cannot communicate with the scanner."

On the printer, I tried to scan directly, using DropBox which worked for me a few weeks ago. It only gives the choice of color though, and is painful to use (multiple pages doesn't work).

Printing works. Scanning is the problem.

Any help? This all used to work so well. I know my device is connected to the network because printing works.

Re: canon tr8520- won't scan

Rebelranger — Sun, 27 Sep 2020 18:06:16 GMT

Exact same issue here. MAC OSX Catalina. Scan function worked great now it will not work at all. Connected to network. Reset and reinstalled all software. Printing is fine.

If I try to scan, I get this error failed to open a connection to the device. And I am using the Scan utility lite app. I even tried with the system settings and no matter what, scanning is not working anymore.

Please advise...?

Did anyone get this to worK?

Re: canon tr8520- won't scan

hardhat — Wed, 28 Oct 2020 03:00:27 GMT

Just bumping this to the top, I was hoping for a solution, or a technical person from Canon to chime in with some ideas. I'm still having the same issue.

Re: canon tr8520- won't scan

ZKozlowska — Wed, 04 Nov 2020 19:39:15 GMT

I am having this same problem and nothing seems to fix it. I can no longer scan from the printer or from the computer. The printer no longer finds my PC and my PC can't find the scanner. I can print just fine, just not scan. I have tried the network utility tool and that does not fix the issue either - it says everything is fine.

I am using windows 10. I am connected via wireless LAN. I tried to connect wireless DIRECT but it will not recognize the password.

Canon - what is the solution here? What happened that this was working fine and suddenly it's not???

Re: canon tr8520- won't scan

cjasper — Sun, 22 Nov 2020 19:50:33 GMT

I've been using the IJ Scan Utility Lite for years with the same laptop on the same wifi network, and it has worked consistently for scanning. Printing over wifi has worked consistently as well. Suddenly, a couple of weeks ago, my mac can't find the printer almost every time I try to print something. I have to turn off and restart the printer, and then it works. At the same time, the IJ Scan Utility completely stopped being able to connect to the printer, and I can't get that to work at all. Any idea why this would suddenly change after literally years of consistently being fine? I didn't change any settings, that I know of. My Mac is on version Catalina, 10.15.7.

Re: canon tr8520- won't scan

Patrick — Wed, 02 Dec 2020 19:14:10 GMT

Hi hardhat,

Please try these steps:

1. Click on the Apple in the upper left hand corner and then System Preferences.

2. Click on Printers & Scanners.

3. Click on the TR8520 on the left side and then [-] at the bottom to remove it. Repeat until all TR8520's are gone.

4. On your TR8520, please select the gear icon at the bottom of the display of the printer.

5. Select Settings.

6. Select Device settings.

7. Select LAN settings.

8. Select Common settings.

9. Select TCP/IP settings.

10. Select IPv6 and then Yes.

11. Select Enable/disable IPv6 and select Disable.

12. Press the Home icon in the upper left corner.

13. Turn your PIXMA TR8520 off.

14. Disconnect the power cord to your router. Wait 5 seconds and then reconnect the power cord.

15. When the router is back online, please turn your PIXMA TR8520 on.

16. In the Printer's window on your Mac, click the [+] at the bottom and then click on Add printer or scanner.

17. In the Add window, click 1 time on the TR8500 that appears.

18. At the bottom, next to "Use", select Airprint from the drop down box.

19. Click Add.

20. The printer will set up. Once it is, please click on it 1 time on the left side.

21. On the right side, click Scan and then Open Scanner.

22. When Image Capture opens, please attempt to scan.

If you are able to scan with Image Capture, please open the IJ Scan Utility and attempt to scan with that application.

Re: canon tr8520- won't scan

cjasper — Wed, 02 Dec 2020 19:26:03 GMT

I have resolved the problem with my printer (and some other devices on my home LAN). My Xfinity wifi modem was set to enable its hotspot. When I disabled that, everything on my network came alive, and every device could see the other devices it was supposed to see. My Mac can now print to and scan from my Pixma TR8520. Also, my Chromecast devices, which I could not see on the network for the last month or so, can now be seen and work as they should. So I would suggest that you check your modem settings. Even if you thought you had disabled your wifi hotspot in the past, as I did, check it anyway. I think Comcast pushed an update that re-enabled the hotspot.

Re: canon tr8520- won't scan

hardhat — Sat, 05 Dec 2020 22:50:32 GMT

This worked! I had seen something about the ip6 before, but I probably tried to access it in "Wireless LAN settings" rather than "Common Settings".

Actually, when I tried IJ Scan Utility I got the error: The operation couldn’t be completed. (jp.co.canon.ij.scanutilitylite.icadriver error 4294967249.) which was only because I had first started a scan through the System preferences -> printers & scaners -> open scanner, THEN I tried IJ Scan Utility. Once I closed out the first scan attempt (which also worked), IJ Scan Utility did work (but a better error message would have been nice).

Anyway, thank you, I can't believe after months this is finally solved.

Re: canon tr8520- won't scan

jmdinkins — Mon, 25 Jan 2021 21:26:26 GMT

What about for Windows users?

Re: canon tr8520- won't scan

Mike — Mon, 25 Jan 2021 21:35:30 GMT

Hi, jmdinkins!

If you are using a Windows computer, try installing the latest drivers from our website:

PIXMA TR8520 Drivers & Downloads

Select: TR8500 series MP Drivers Ver.1.02 (Windows) listed under Optional Drivers.

This didn't answer your question or issue? Find more help at Contact Us.

Re: canon tr8520- won't scan

skahn — Thu, 30 Sep 2021 01:14:25 GMT

That is crazy. So we have to go back and forth from printer to computer to scan if we have a MAC???

Computer is downstairs. Printer is upstairs. So i have to up and down instead of just having the printer scan to the computer. had i known this i would not have bough this dumb printer. wow.

Re: canon tr8520- won't scan

RXMR13 — Wed, 06 Oct 2021 04:14:59 GMT

Hi. Yeah, I'm still having this problem. Is there ANY other way to deal with this? If I don't get this dealt with, I'm just going to buy a different brand printer. No matter what I try I get an IJ Scan utility message that says:

Cannot communicate with scanner. Possible reasons:

- Scanner is turned off.

- (If using wired LAN connection) It is disconnected from wired LAN.

- (If using Wi-Fi connection) Signal strength is poor due to obstructions.

- (If using USB connection) USB cable is disconnected.

Please check and try again.

The printer says it has 73% signal strength. It (and the modem/router) is in the same place where it always is. It has worked for 2yrs and suddenly, no communication. I tried as much of your list as I could. All of the IPv6 stuff. But the printer doesn't show up on the list of available devices when I + printer. My Mac *will* automatically use the TR8520 to print a doc when I **File > Print** and automatically adds the printer to the list in the printer & scanner preferences when it does. So, I can't click on it in the "devices to add" list in order to see the "Use" dropdown box you described in step 18. Pleeeeeeeease. Get me out of this nightmare.