topic Re: MG3620 Connection Assistance in Desktop Inkjet Printers

MG3620

ninamarie56 — Wed, 13 Nov 2019 16:07:13 GMT

Can someone help me on how to speak to someone in support? My MG3620 has stopped printing again this is the second one that has. No ink no nothing. I went out and bought new canon ink came home to put the brand new cartridges in, didn't work so I thought maybe it was the ink. Ordered more from Amazon. Nope still will not print. You all know how much ink is. I have spent more on that than what the printer is worth. I cannot figure out how to call product support it keeps asking the same question over and over again when I try to find the number. (Could be me)! Help!!!

Re: MG3620

Porcha — Wed, 13 Nov 2019 16:24:50 GMT

Hi, ninamarie56!

We recommend contacting our technical support team at 1-800-OK-CANON (1-800-652-2666). However, you'll want to ensure your printer is registered to your My Canon Account before calling in. You can do that here: http://canon.us/account

We look forward to your call!

Re: MG3620

ninamarie56 — Wed, 13 Nov 2019 16:27:20 GMT

Thank you yes its registered!

Re: MG3620

Michael — Tue, 19 Nov 2019 20:43:26 GMT

Hello.

Check to make sure that the bright orange tape has been removed from the bottom of each ink cartridge.

If your prints or copies are still blank, try performing a few cleanings. Visit the following link for details:

If Printing Is Faint or Uneven

Re: MG3620 Connection Assistance

GCabezas — Tue, 20 Oct 2020 03:46:04 GMT

Hello, I am tryin to connect my printet to my desktop and I am not being successful. I was able to get to the Configuration page but all that should be Active and enabled is not. Can someone please assist?

Thank you!