topic Re: Scanner/Printer not working in Desktop Inkjet Printers

PIXMA MG8120 unable to scan or print

Heelaque — Thu, 12 Sep 2024 18:37:30 GMT

I have a PIXMA MG8120 and with the MP and XPS drivers installed properly I am still not able to scan or print.

When I use the controls on the actual printer itself I select "Autoscan" and it returns "Processing... Please wait momentarily"

It then just returns to the previous screen as though I had not told it to do anything. Is there some software interface I am meant to use instead of the controls on the device?

I am running Windows 10 pro.

Re: Scanner/Printer not working

Patrice — Wed, 06 Nov 2019 20:33:26 GMT

Hi Heelaque.

Please click the link below to download and install the MP Navigator EX software by clicking the link below:

mpnx_4_0-win-4_03-ea23_2.exe

Re: Scanner/Printer not working

Heelaque — Mon, 11 Nov 2019 18:46:10 GMT

I was able to download and install the software with no problem but when I try to scan I get an error:

"Internal Error occurred. Scanner driver will be closed".

"Code:5,202,54"

EDIT: I restarted my system and it now works as expected, thank you.

Re: Scanner/Printer not working

Michael — Thu, 14 Nov 2019 20:20:06 GMT

Hello.

Try uninstalling the MP Navigator, the MG8100 series MP Drivers and the Canon IJ Network Tool (if the printer is being used wirelessly). Once these are removed, return to our website to reinstall the MP Drivers and the MP Navigator. Temporarily disable any firewall or anti-spyware programs before attempting to reinstall to see if this helps.