topic PGBK ink won’t print in Desktop Inkjet Printers

PGBK ink won’t print

Mlynnr31 — Mon, 21 Oct 2019 01:48:54 GMT

The PGBK ink will not print. I have tried a deep clean and replaced the ink cartridge. With no results. When the test page is printed the grid lines don’t print. How do I resolve this issue

Re: PGBK ink won’t print

Crista — Mon, 21 Oct 2019 02:51:53 GMT

Hi Mlynnr31!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what printer model you own.

If this is a time-sensitive matter, our US-based technical support team can help HERE

Thanks!

Re: PGBK ink won’t print

Mlynnr31 — Mon, 21 Oct 2019 10:52:50 GMT

The printer is a TS5020 all in one

Re: PGBK ink won’t print

Patrick — Mon, 21 Oct 2019 19:41:35 GMT

Hi mlynnr31,

Because performing deep cleanings did not get your PIXMA TS5020 to print correctly, your printer may need service.

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: PGBK ink won’t print

shadowsports — Tue, 22 Oct 2019 13:27:00 GMT

If deep cleaning doesn't help, a new print head might be in your future. Canon will help you determine this. Then you can decide what direction you want to go in.