topic Re: MX492 error 4294967249. in Desktop Inkjet Printers

MX492 error 4294967249.

munchichic — Wed, 16 Oct 2019 19:26:32 GMT

The operation couldn’t be completed. (jp.co.canon.ij.scanutility2.icadriver error 4294967249.)

I contacted Customer Support. I am using a MacBookPro Catalina v. 10.15 and just updated my Mac OS. I was told that Canon does not have the software to support Catalina at this time, and to use Apple Image Software. Apple Support told me to add the same Canon printer to my list of printers. I chose Bonjour Multifunction as Kind and Airprint as Use and get this error. There is no other support available anywhere on the web or with Apple to resolve this issue. So for now, I have a non-working Canon MX492 and am awaiting a software update.

Re: MX492 error 4294967249.

elizabethsandra — Sun, 03 Nov 2019 10:47:20 GMT

I have similar issue. Hope Apple fix this issue asap.

Re: MX492 error 4294967249.

baamende — Sat, 16 Nov 2019 04:41:37 GMT

Consider this post a "Me, three." I'm ready to buy a printer from a different brand. How long are we expected to wait?

Re: MX492 error 4294967249.

munchichic — Sat, 16 Nov 2019 11:29:13 GMT

Good question! Still waiting, myself. Come on, Canon!!

Re: MX492 error 4294967249.

munchichic — Wed, 20 Nov 2019 18:08:27 GMT

Supposedly they updated the software on Nov. 1st. The correct link is https://in.canon/en/support/0200482010 but it doesn't resolve issue.

Re: MX492 error 4294967249.

Patrick — Wed, 20 Nov 2019 20:08:32 GMT

Hi elizabethsandra,

To scan using your PIXMA MX492 with your Mac using macOS v10.15, please download the latest driver and IJ Scan Utility.

They are available from our web site:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx492?subtab=downloads-drivers

The printer driver and scanner driver are available on the Drivers tab and the IJ Scan Utility is available on the Software tab.

Re: MX492 error 4294967249.

baamende — Thu, 21 Nov 2019 01:32:39 GMT

To be honest, I have a TS6020. But with google, this is the page I found the same error message. I finally found the drivers and the software (previously I tried downloading software 3 times w/o success). Well this time I downloaded and installed the two drivers and upgraded from 2.3.5 to 2.3.6 and I still get the same error code. Grrrr

Re: MX492 error 4294967249.

Michael — Thu, 21 Nov 2019 20:50:41 GMT

baamende,

Make sure that the following files have been installed for your TS6020:

CUPS Printer Driver [mcpd-mac-ts6000-21_10_0_0-ea21_3.dmg]
ICA Driver [misd-mac-ijscanner16f-4_3_4-ea21_3.dmg]
IJ Scan Utility [misu-mac-2_3_6-ea21_3.dmg]

You can download these files for the TS6020 at the following link:

PIXMA TS6020 Drivers & Downloads

Once this has been done, open the IJ Scan Utility program and try scanning again. The software can be found in the Canon Utilities folder in Applications.

Re: MX492 error 4294967249.

elizabethsandra — Fri, 22 Nov 2019 14:50:09 GMT

Thank you, Patrick. This solves my problem. I now can use the printer again.

Re: MX492 error 4294967249.

elizabethsandra — Fri, 22 Nov 2019 14:51:46 GMT

I can't find "Accept as Solution" button.

Re: MX492 error 4294967249.

Tiffany — Fri, 22 Nov 2019 16:20:19 GMT

Hi Elizabethsandra. You should see a red box-shaped button labeled "ACCEPT AS SOLUTION," including this one. You'll see it in the lower right of each individual post, beneath the REPLY and QUICK REPLY buttons.

We hope this helps you out!

Re: MX492 error 4294967249.

baamende — Sun, 24 Nov 2019 03:06:11 GMT

I had to install them multiple times, but now it works; thank you.

Re: MX492 error 4294967249.

baamende — Sun, 24 Nov 2019 03:09:05 GMT

All I see is "Kudos," "Reply," and "Quick Reply." I do not see a "Accept as Solution" button.

Re: MX492 error 4294967249.

FreddyM — Mon, 16 Dec 2019 15:08:40 GMT

Same here but with the TS5050. This is really frustrating! Pretty much brand new printer, out of the 4 times I'm tried to used, 3 failed and I had to pay money to go print or scan elsewhere! Not impressed and thinking of returning it!

Re: MX492 error 4294967249.

munchichic — Mon, 16 Dec 2019 15:36:19 GMT

I totally understand FreddyM! Mine is completely useless and just taking up space at this point. Nothing has worked for my MX492 and I don’t have time to sit on hold with tech support, only to waste more time going over typical steps I’ve already tried multiple times. 😞 This is happening to a lot of people, Canon. This isn’t “user error”. Very disappointed.

Re: MX492 error 4294967249.

munchichic — Thu, 06 Feb 2020 18:45:04 GMT

4 months later and I STILL cannot scan from my printer!! I now get this new error message. Now what is going wrong?

Re: MX492 error 4294967249.

Zelaphas — Mon, 10 Feb 2020 17:12:57 GMT

I downloaded these drivers but I still cannot scan via the "Canon Quick Menu." I am able to scan via Photoshop, but not via the Canon Quick Menu. I still get this same error when attemtping to scan via the Canon Quick Menu.

The operation couldn’t be completed. (jp.co.canon.ij.scanutility2.icadriver error 4294967249.)