topic Re: Updated for Catalina and now not printing in Desktop Inkjet Printers

Updated for Catalina and now not printing

MarySanAntonio5 — Sun, 13 Oct 2019 21:41:47 GMT

I updated my Canon Pixma MG6320 in anticipation of ios Catalina and now I get this error message every time I try to print:

Stopped - 'filter' failed.

I've tried turningk my printer off, then back on and nothing changes.

Any thoughts?

Re: Updated for Catalina and now not printing

shadowsports — Sun, 13 Oct 2019 23:05:40 GMT

@MarySanAntonio5 wrote:
I updated my Canon Pixma MG6320 in anticipation of ios Catalina and now I get this error message every time I try to print:

Stopped - 'filter' failed.

I've tried turningk my printer off, then back on and nothing changes.

Any thoughts?

Has something changed since your last post?

https://community.usa.canon.com/t5/Printer-Multifunction-Support/Drivers-etc/m-p/283605

Catalina Drivers for the MG6320 have not been released. Not clear about what you "updated in anticipation of Catalina"?

If your issue is related to drivers, they are not available or are not needed according to the canon website for your printer model. ( I said this before) maybe you missed that?

If the problem is related to your installation, resetting your printing system in System Preferences > Printers and Scanners, restarting and then re-adding the MG6320 might help.

You asking the same question over and over in different threads isn't going to change the fact that no drivers for Catalina exist as of today (10/13) for this device running under Mac OS 10.15.x

At this point, I suggest you contact Canon and ask them if updated drivers for your printer will be released. No one but them can answer that.

As I said. 6 yr old printer, drivers may not happen. Or, drivers may not be needed (what the support site states)

Filter errors when printing are always related to drivers. Incorrect, corrupt, etc. Your options are limited.

-Find out if new drivers are coming or are needed for Catalina?

-Try reinstalling the printer using my recommendation above.

Then you can decide your next move.

Re: Updated for Catalina and now not printing

MarySanAntonio5 — Mon, 14 Oct 2019 00:54:22 GMT

Someone else said that the Canon drivers for Catalina were available so I updated to the latest ones on the Canon website. Now my printer doesn't work at all and I can't go back to the older drivers..

One can no longer talk to anyone at Canon unless they have a recently registered product and the magic ten digit key that allows you to get through. I tried multiple phone calls selecting different options and always would up at that roadblock. Canon even deleted my original registration.

Re: Updated for Catalina and now not printing

shadowsports — Mon, 14 Oct 2019 13:47:05 GMT

Below is the support site for your printer. A driver for Catalina is not available. So whatever you think you upgraded to was not for your MG6320 or Catalina.

Older Drivers? Yes, they are available as well. Select Mojave or earlier OS from the drop down menu.

Someone else said? who? Because you can see clearly no drivers for Catalinga exist. Why is this so difficult?

I'll try one more time.

Reset your printing system, reinstall the printer

Consider rolling back to Mojave which supports your printer. If you aren't making regular Time Machine back ups of your MAC, consider it.

Wait and see if drivers are needed or become avaialble.

I wish you luck in your endeavor.

Re: Updated for Catalina and now not printing

Stephen — Mon, 14 Oct 2019 13:45:58 GMT

Be nice!

Re: Updated for Catalina and now not printing

shadowsports — Mon, 14 Oct 2019 13:49:38 GMT

@Stephen wrote:
Be nice!

Stephen,

I'm trying. Over and over.

Maybe you could assist and let her know if she's going to get drivers for her printer, or if they will be needed for !0.15?

Re: Updated for Catalina and now not printing

Stephen — Mon, 14 Oct 2019 13:52:57 GMT

I get it, and we really appreciate you!

PS - If/when drivers are available, they'll be posted on the support site, exactly where you posted the screenshot.

Right now, our dev team is working on the drivers, and they're posting them as they become available.

Re: Updated for Catalina and now not printing

MarySanAntonio5 — Mon, 14 Oct 2019 15:50:48 GMT

What I was actually writing about is the printer error message I keep getting after updating the drivers to what I thought I read were the Catalina drivers.

I am trying to resolve this problem:

Stopped - 'filter' failed.

That is what I get every time I try to print.

BTW, I haven't updated to Catalina. I never update right away because there are always initial issues--and I knew anything I had, software or hardware, that wasn't 64-bit would not work with Catalina. Epson was responsible enough to have the 64 bit drivers ready to roll, unlike Canon.

Re: Updated for Catalina and now not printing

Patrick — Tue, 15 Oct 2019 17:14:04 GMT

Please click on the Apple in the upper left hand corner of your display and then click on About This Mac.

What version of OS X is installed on your Mac?

Re: Updated for Catalina and now not printing

MarySanAntonio5 — Tue, 15 Oct 2019 18:27:10 GMT

10.4

Re: Updated for Catalina and now not printing

Patrick — Thu, 17 Oct 2019 20:05:41 GMT

Hi MarySanAntonio5,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Updated for Catalina and now not printing

shadowsports — Fri, 18 Oct 2019 13:39:48 GMT

@MarySanAntonio5 wrote:
10.4

10.4 is Tiger - We hope that is not the OS you are running

Mojave is 10.14

Catalina is 10.15

Re: Updated for Catalina and now not printing

tusk79 — Thu, 31 Oct 2019 20:45:45 GMT

I am having the same problem after Catalina. Except it started with the scanner. I think the printer may have been working. I tried to scan, and got the message "you cant use this while it is in use by another application" or something like that. So I followed the advice on one of these forums to reset the printer, and nothing changed EXCEPT, now I noticed I cant print either.

This is really frustrating to shell out a lot of money for a Canon printer (D1550) that ultimately printed way worse quality than my Canon Image Class printer from 2009 and is still having the same ridiculous driver/software/OS incompatibility issues. We buy a printer so we can use it. If there are long periods when we cannot use it, that is not just an inconvenience. That is a product that does not work.

Currently on hold with Canon Support... Expectations low.

Re: Updated for Catalina and now not printing

olshef — Sat, 02 Nov 2019 00:26:42 GMT

I updated to Catalina and my MG6320 still works but I had a problem. First, I have it ethernet connected, not over WiFi. I am running the CUPS driver v16.20.0.0 from the canon website. The problem I ran into was that the printer dialog box no longer contained the printer speciifc options, like grayscale, which I use quite a bit. I tried all the typical stuff, like reseting the printer system, removing & adding the printer, etc. and nothing fixed it. But I used lpadmin to set the options and that worked. So my MG6320 works on Catalina, I am running their latest driver, and I use lpadmin to configure it's default options.

Re: Updated for Catalina and now not printing

tusk79 — Sat, 02 Nov 2019 05:40:16 GMT

I called Canon. They actually DID have a driver for Catalina, but the automatic OS detector doesn’t show it. You have to select in from the drop down list. Then there was a bunch of restarting the computer and adding the new drivers manually and deleting the old drivers. Now it works better than ever. I also got them to fix my print quality problem. Apparently there was a firmware update. It no longer prints subtly fuzzy letters. Crisp printing. I’m a happy customer again. Until the next update.....

Re: Updated for Catalina and now not printing

Zelaphas — Sat, 09 Nov 2019 09:17:42 GMT

> Be nice!

Maybe actually HELP us de-bug our problems instead of writing 2 word replies scolding us like children? I bought the Canon Pixma MG 2500 just this year, so it's not "old" to me, and I expect it to be supported. If you no longer support a printer or plan to discontinue it, then you need to stop selling that printer. Full stop.

In the meantime, if you're indeed updating drivers, give us a timeline. I've followed the advice here and several other threads I've googled and nothing's working. We have fresh ink in our printer too and used it as recently as last month to print some important documents. It's a hassle to keep asking my husband to print things for me instead of just...using the machine I bought myself less than a year ago to print my own **bleep** documents.

Re: Updated for Catalina and now not printing

Zelaphas — Sat, 09 Nov 2019 09:31:52 GMT

@tusk79 How did you delete your old drivers?

Re: Updated for Catalina and now not printing

Danny — Sat, 09 Nov 2019 13:34:33 GMT

Hi, Zelaphas! You'll find drivers for the PIXMA MG2520-series printers right HERE, including drivers for macOS v10.15 Catalina.

Hope this helps!

Re: Updated for Catalina and now not printing

MarySanAntonio5 — Sat, 09 Nov 2019 15:09:49 GMT

Actually my question changed long ago from the drivers to the message failed filter. I was no longer asking about the Catalina drivers. So stop denigrating me saying I'm asking the same question in different ways about the Catalina drivers.

Re: Updated for Catalina and now not printing

jonesiam — Wed, 13 Nov 2019 21:52:20 GMT

I'm having the same exact issue.