topic I have a PIXMA iP5200. . in Desktop Inkjet Printers

I have a PIXMA iP5200. .

RodJ — Sat, 20 Apr 2013 03:38:57 GMT

My PIXMA iP5200 stopped printing text. The printhead nozzle test does not show the PGBK printed pattern. Deep cleaning the nozzles did not help. RodJ

Re: I have a PIXMA iP5200. .

Stephen — Sat, 20 Apr 2013 12:40:32 GMT

Hi RodJ!
So that the Community can help you better, we will need to know any error messages you're getting, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!

Re: I have a PIXMA iP5200. .

RodJ — Sat, 20 Apr 2013 14:25:45 GMT

The computor is MSI A6200 laptop. The OS is Windows 7. I used the PIXMA iP5200 with the MSI for more than a year before the problem suddenly occurred. There was no error message, just blank paper when I tried to print. I tried a new set of ink cartridges, including the PGBK. I have deep cleaned the nozzles several times and the PGBK cartridge is almost ready to be replaced. The color nozzle test strips are light and not true shades.

Before I started using the laptop, I had an HP desktop with Windows XP. The PIXMA worked perfectly.

Re: I have a PIXMA iP5200. .

Michael — Mon, 22 Apr 2013 00:32:34 GMT

Hello RodJ.

Unfortunately, if the PGBK grid on the nozzle check continues to be blank after cleanings and deep cleanings have been done, please contact our support group using the link below for additional assistance with this issue.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer