topic Re: IJ Scan Utility 2.3.4 for Mac OS Catalina in Desktop Inkjet Printers

IJ Scan Utility 2.3.4 for Mac OS Catalina

JCG — Sat, 12 Oct 2019 01:33:10 GMT

IJ Scan Utility 2.3.4 doesn't work properly for Mac OS Catalina. The first page of a document is correctly scanned, but scanning the second page yields the error message "Failed to open a session on the device" No driver is listed, for Canon MG3220. When can we expect a working driver for this OS?

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

shadowsports — Sat, 12 Oct 2019 15:57:40 GMT

v2.3.4 is only certified through OSX Sierra.

There is a driver available on the support page fro your model. Driver for Catalina dated 9/29 - IJ Scan Utility - States Certified for OSX Catalina 10.15

MG3200 series Scanner Driver Ver.19.2.0 (Mac)

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

JCG — Sat, 12 Oct 2019 21:39:41 GMT

This sounds great, but on the support page for MG3220 that I found I got the message

"There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." Evidently I have the wrong page, but I don't know how to find the page you quote. I tried looking directly using the info you provided, but I could only find Version 19.0 which is apparently not good for Catalina. Can you give me a clue hw to find the page you quote?

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

lore132 — Sun, 13 Oct 2019 02:19:43 GMT

@JCG wrote:
This sounds great, but on the support page for MG3220 that I found I got the message
"There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." Evidently I have the wrong page, but I don't know how to find the page you quote. I tried looking directly using the info you provided, but I could only find Version 19.0 which is apparently not good for Catalina. Can you give me a clue hw to find the page you quote?
I got the same message.

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

shadowsports — Sun, 13 Oct 2019 02:22:10 GMT

Following my link

Driver here

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

JCG — Wed, 16 Oct 2019 00:01:47 GMT

Thanks for the link. I downloaded the driver, but the software IJ scan utiility 2.3.4 still doesn't work. My experience so far is that Canon Product Support is completely useless. Can you provide a link to a page where I can download scanner utility software that might be compatible with Catalina?

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Patrick — Thu, 17 Oct 2019 19:56:03 GMT

Hi JCG,

The newest drivers have been posted, but the scanning software has not, yet. Please continue to check the downloads page for this. It should be available soon.

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

lore132 — Thu, 17 Oct 2019 21:31:30 GMT

THANK YOU shadowsports!

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

lore132 — Thu, 17 Oct 2019 21:41:32 GMT

Thank you. I downloaded the printer update and the printer works however, the scanner indicates a different model multifunction printe than I have. I hope the scan utility will correct this.

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

JCG — Fri, 18 Oct 2019 00:53:51 GMT

I am still getting the message "there is no driver for the OS you selected" on the support page for MG3220. Is there another support page?

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Sisu1999 — Thu, 07 Nov 2019 17:39:12 GMT

I have this exact same problem for the IJ Scan utility using my MG5520. I've downloaded all of the latest print & scan drivers and the latest scan utility ... and applied all of the latest MacOS updates for MacOS Catalina 10.15.1.

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Sisu1999 — Thu, 07 Nov 2019 17:45:25 GMT

The November 1, 2019 scan utility update does not fix the problem. PDF scans only one page and then fails to scan a second page.

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Duke1 — Sun, 10 Nov 2019 20:56:35 GMT

I have the same problem with a Lide220 Scanner and this worked so it may work for you.

https://www.canon.co.uk/support/consumer_products/products/scanners/lide_series/canoscan_lide_220.html?type=download&softwaredetailid=tcm:14-1439763&os=all&language=

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

JCG — Sun, 10 Nov 2019 23:59:32 GMT

THanks! Your solution worked even though my model was not listed as compatible.

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Pejay — Sun, 24 Nov 2019 14:29:55 GMT

Thankyou for posting. I used your suggestion in order to use the scan utility again following the Catalina release with my MG printer/scanner. I am surprised Canon do not make users aware they can use the updated software with other of their products on a Mac.

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

ssbjognut — Fri, 24 Jan 2020 01:42:14 GMT

Totally worked for Pixma MG5520 with Mac OS Catalina !!! First I tried updating from Canon but new November 2019 software didn't fix the problem. Then I found this solution. Downloaded the UK utility and now I can easily scan multiple page documents. Thanks

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

Sisu1999 — Wed, 29 Jan 2020 17:10:30 GMT

The New December updates for the scanner software and driver fix the problems ... as long as the older versions of the software on your Mac are removed/deleted. I had to manually remove the files from my system as the Canon install applications did not remove all of the older versions. Once the older versions are removed, the December updates fixed the multi-page scanning issue.

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

swisso — Thu, 06 Feb 2020 21:46:00 GMT

Hi, where can I find the latest version which fixes scanning and printing issues with mac os catalina? My canon is mx925

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

RiverFarm — Thu, 27 Feb 2020 17:45:41 GMT

@Duke1 wrote:
I have the same problem with a Lide220 Scanner and this worked so it may work for you.

https://www.canon.co.uk/support/consumer_products/products/scanners/lide_series/canoscan_lide_220.html?type=download&softwaredetailid=tcm:14-1439763&os=all&language=

This worked beautifully for my Pixma MG7720, after spending all morning trying to access support (couldn't) and downloading drivers and software. Thanks!

Re: IJ Scan Utility 2.3.4 for Mac OS Catalina

rcolsen22 — Thu, 21 May 2020 05:18:20 GMT

still nothing?

rco