topic Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina... in Desktop Inkjet Printers

Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

larryis1 — Mon, 14 Oct 2019 19:38:14 GMT

I have not upgraded yet to Mojave to Catalina on my two iMac (27" & 21.5", both 2019 versions). Does anyone know or have experience yet with OS Catalina compatability with both the AIO Canon MX870 & MG5620 printers?

Your feedback will be greatly appreciated.

Thanks, Larry

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

larryis1 — Mon, 21 Oct 2019 18:11:14 GMT

Any use the MX870 printer successfully with Mac OS Catalina?

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

Patrick — Mon, 21 Oct 2019 19:44:47 GMT

Hi larryis1,

The PIXMA MG5620 is supported using macOS v10.15. The drivers are available using this link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/mg5620?tab=drivers_downloads

The PIXMA MX870 is not supported with macOS v10.15. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

Anonymous — Sat, 28 Mar 2020 13:58:42 GMT

I d not believe that this is 100% correct. I hjave the MX870 set up on my daughter's MacBook Pro working just fine, having installed in before upgrading the Catalina. My wife's new Air came with Catalina and I would like to get the printer installed on it, the same way it works on the Pro.

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

Patrick — Mon, 30 Mar 2020 20:09:20 GMT

Hi dm1723,

The PIXMA MX870 is not supported with macOS v10.15. At this time, there are no plans to release drivers for the PIXMA MX870 for this operating system.

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

larryis1 — Mon, 30 Mar 2020 20:31:37 GMT

The MX870 Canon Printer may not be "formally" supported on the latest/current version of Mac OS Catalina, but I can attest 100% that this printer operates FULLY for me with this latest version of the Mac OS Catalina on my iMac (27" - 2019 model).

Take care, Larry

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

Anonymous — Mon, 30 Mar 2020 22:14:41 GMT

I am in agreement; I got the driver off my daughter’s MacBook And copied it to my wife’s MacBook and it works just fine now.

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

leodvthorn — Wed, 29 Apr 2020 00:15:00 GMT

This is great news! Is there any way you could provide a little more detail as to how I copy an old driver and transfer it to my new computer? This is exactly the answer I was looking for, but now I'm stuck again...

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

Anonymous — Wed, 29 Apr 2020 02:12:08 GMT

Sure...I got the instructions from here:

https://www.dmoonc.com/posts/canon-pixma-mx870-and-macos-catalina/

I followed the instructions on this page, and it was a mostly smooth trip. I may have had to reboot after copying the PPD file to the appropriate location, but it eventually worked.

Now, I also wanted to change some of the default settings, but couldn't figure out how to do that in the normal printer dialog boxes. Since macOS uses the CUPS printing system, you can go into the CUPS setup for the printer and find a lot of default items to change to your liking.

To get to the interface, you may first need to enable the web interface. To do that, open up the Terminal and enter the following:

cupsctl WebInterface=yes

Once you do that, access the interface from a web browser by entering this in the address box:

localhost:631

When prompted, enter your account name and password.

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

leodvthorn — Wed, 10 Jun 2020 06:32:57 GMT

SUCCESS!!

Thank you so much for the help dm1723!!

It is definitely possible to easily set up a new Catalina mac with the Canon Pixma MX870 printer.

Here were my steps, hoping to pay it forward to someone else with the same problem.

Full credit to https://www.dmoonc.com/posts/canon-pixma-mx870-and-macos-catalina/

1) When I would hit Add (+) on my Catalina 10.15.4 Macbook, nothing would show up in the menu.

2) I have an older macbook (running Mojave 10.14.6) that was successfully able to connect to the printer.

I clicked the box to Share the Printer on the Network.

3) After sharing, the Catalina macbook did show the Canon MX870 printer (after a pause for my network to catch up)

4) Under the "Use:" menu, there was apparently no driver installed, which makes sense as this is my new computer.

I went to https://support.apple.com/kb/DL1742?viewlocale=en_US&locale=en_US to download what are apparently old drivers. I went through the install process, and at the very end, the installer made me click "Quit" after telling me that the software was outdated and no longer supported by my computer. DESPITE THIS sad moment, the "Use:" menu now had a new option reading "Canon MX870 series"

5) I clicked "Add" at the bottom, and after thinking for a good while (1-2 minutes?) the printer was successfully added! And my test page worked too.

Cheers and good luck!

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

leodvthorn — Wed, 10 Jun 2020 06:33:37 GMT

Thank you so much for responding and helping me -- it worked!!

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

atwood459 — Wed, 15 Jul 2020 01:39:43 GMT

This worked for me sort of but only works when my old computer is open and seems to act as a server. When the old computer is closed my printer says it is offline. Any ideas? Thanks.

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

wadeshanley — Tue, 24 May 2022 18:49:04 GMT

I know this thread is a little old, but it totally worked. I was able to get the MX870 to install. Mine was a completely new install on an iMac 27 (2017). I had to go install the old driver from El Capitan 10.11 and it did act a little like it wasn't going to install at first, but then it allowed me to move forward after dismissing the "not apple approved screen". The scanner driver was installed as well but I haven't tested that it yet.

Re: Compatibility of Canon MX870 & MG5620 with new Mac OS Catalina...

jimonqa — Sat, 15 Oct 2022 00:49:10 GMT

Thank you dm1723 & leodvthorn. I had better luck by following leodvthorn's link to install V3.3 older drivers on my iMac with Catalina 10.15.7. I also got the "incompatible" message and to "Quit". However, I then found a version V3.4 drivers so went back and installed them. That one succeeded (maybe 3.3 helped, maybe not). I setup my Canon PIXMA MX870 to be wirelessly connected using the physical printer's settings dialog (clumsy interface for entering WIFI password, but it worked). Then I went to my iMac's System Preferences to Add Printer and there it was, allowed me to select the Canon MX Series and successfully completed. Printed a page, all is working. The scanner interface showed up as well when adding the printer, but I have VueScan so will likely just use that instead.

V3.4 drivers:
https://support.apple.com/kb/DL1928?viewlocale=en_US&locale=en_US