Help setting up new printer

hannah1 — Fri, 11 Oct 2019 07:48:42 GMT

I need help setting up a new Pixma 9160. I only got as far as installing ink! Printer won't recognise the PGBK: keeps giving error message. I've turned power off, and reinserted many times. I can't move on.

Surely it is the right cartridge, it cam with the printer!

Any ideas to sove this?

Re: Help setting up new printer

Tiffany — Fri, 11 Oct 2019 12:54:13 GMT

Hi Hannah1,

Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a model not supported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

topic Re: Help setting up new printer in Desktop Inkjet Printers

Help setting up new printer

Re: Help setting up new printer