TS9120 Error 5011

jhying — Mon, 02 Mar 2020 15:45:02 GMT

Hi, I purchased my TS9120 in Amazon, but am living in Korea now.

My printer shows me the 5011 error message only a few weeks later I purchase it, so I could only print about 10 pictures using it.

My situation is very similar to the below link.

https://community.usa.canon.com/t5/Printer-Multifunction-Support/Canon-TS9120-code-5011/td-p/280985

Like the fifth guy, my scanner bar shows me a weak green light, and then goes back to where it comes from.

I tried turning off and on following the manual troubleshooting, but it did not work at all.

And I also called Canon Korea service center, but they said they cannot help me because they do not have scanner part of the product.

Therefore, I need to fix this product on my own or I have to throw this product away.

Can anyone suggest me a solution to resolve this problem?

I don't need the scanning option so I'm willing to turn off/get rid of the scanner if possible.

Re: TS9120 Error 5011

Darius — Wed, 04 Mar 2020 21:41:05 GMT

Hi jhying.

Canon printers are released for particular regions. Replacement parts and warranty service are only available in the printer's home region. Regarding Canon U.S.A., we are unable to ship replacement parts or provide warranty options outside of our region of operation.

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TS9120 Error 5011

Re: TS9120 Error 5011