topic Re: Paper jam in Desktop Inkjet Printers

Paper jam

Lindacruz — Sat, 08 Feb 2020 21:39:12 GMT

Printer sends a msg that it has a paper jam.

Re: Paper jam

Porcha — Sat, 08 Feb 2020 21:51:32 GMT

Thank you for your inquiry, and welcome to the Canon Forums.

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

Model of printer?
Support code displayed on the printer.
What type and size of paper are you using? ex. 4x6 glossy photo paper or A4 plain paper

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Re: Paper jam

Lindacruz — Sat, 08 Feb 2020 22:07:06 GMT

Pixma TS3122
1300
Paper size 81/2 “x 11”

Re: Paper jam

Lindacruz — Sat, 08 Feb 2020 22:07:33 GMT

Re: Paper jam

shadowsports — Sun, 09 Feb 2020 17:45:55 GMT

@Lindacruz wrote:
Pixma TS3122
1300
Paper size 81/2 “x 11”

Greetings,

Start here:

https://support.usa.canon.com/kb/index?page=content&id=ART167905

For reference, these are the most common error codes for your printer:

https://support.usa.canon.com/kb/index?page=content&id=ART169000

Re: Paper jam

Patrick — Wed, 12 Feb 2020 20:48:24 GMT

Hi Lindacruz,

If the error persists after following what Rick recommended, please contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI