MX922 no longer printing black

T4mls — Sun, 19 Jan 2020 00:35:00 GMT

I have demonstrated, changed cartridge, turned off and on. Still no black.

What am I missing?

Re: MX922 no longer printing black

Darius — Fri, 24 Jan 2020 17:06:43 GMT

Hi T4mls.

The steps to correct a lack of black print are:

Check that the vent on top of the PGI-250 BK ink cartridge isn't obstructed (GUIDE).
Reinsert the PGI-250 BK ink tank, then perform a Nozzle Check (GUIDE).
If the black net pattern (PGBK) doesn't show up at the top, perform a Print Head Cleaning (GUIDE) followed by another Nozzle Check.
If there's no progress after the first cleaning, repeat steps 2 and 3 once. If progress is seen, repeat steps 2 and 3 as necessary to clear the nozzle until the black net pattern matches the example..
If no progress is seen after two cleanings and nozzle checks, perform a Deep Cleaning (GUIDE) followed by another Nozzle Check.

If no improvements are seen after two cleanings and a deep cleaning, please contact us using the numbers and information at http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.