topic PIXMA MX492 in Desktop Inkjet Printers

PIXMA MX492

norristowndave — Wed, 15 Jan 2020 17:19:51 GMT

My PIXMA MX492 does not scan multiple pages now using the document feeder. It worked before but now I only can use the surface only. It also does not allow multiple pages to scan using the Canon IJ scan utility. Only 1 page at a time.

Any advice is appreciated as setting check or maybe reload scan utility ?

Re: PIXMA MX492

Patrick — Wed, 15 Jan 2020 17:42:31 GMT

Hi norristowndave,

When placing the document in the automatic document feeder (ADF), your PIXMA MX492 should beep. That is the indication that your PIXMA MX492 recognizes that paper has been loaded in the ADF. For more information, please use this link:

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MX490%20series/EN/BG/bg-loading4300.html

Once the document is loaded, please use the IJ Scan Utility to scan.

Open the IJ Scan Utility and click the Settings button. In Settings, click on Document Scan on the left side. On the right, next to Select Source, please make sure that Document (ADF/Platen) is selected and click OK.

Click the Document button on the IJ Scan Utility to scan:

(Windows) https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/MX490%20series/1.1/EN/SU/Top.html

(Mac OSX) https://ugp01.c-ij.com/ij/webmanual/ScanUtility/M/MX490%20series/2.0/EN/SU/Top.html

Re: PIXMA MX492

norristowndave — Wed, 15 Jan 2020 17:51:23 GMT

Thanks for the advice and answers. I checked the steps and settings but the auto feeder does not grab the paper, it did beep. Is there something to verify the document feeder is working?

Re: PIXMA MX492

Michael — Thu, 16 Jan 2020 19:39:17 GMT

Hello.

Are you using the "Document" option in the IJ Scan Utility program or are you using a different method to scan? Also, are you using a Windows computer or a Mac?

Re: PIXMA MX492

norristowndave — Sat, 25 Jan 2020 14:22:46 GMT

PIXMA MX492 I am geting a message " latest formware on the server " on my message screen. how do I update my printer firmware?

Re: PIXMA MX492

norristowndave — Sat, 25 Jan 2020 14:52:41 GMT

getting Message also when trying to scan multiple pages from scanner top after the first page scanned ok, " failed to open a session on the device " whn select scan again.

This used to work all the time for me but dont know what changed and why not now......

PIXMA MX492 - failed to open a session on the device

norristowndave — Sat, 25 Jan 2020 14:59:24 GMT

getting Message when trying to scan multiple pages from scanner top after the first page scanned ok, " failed to open a session on the device " when select scan again. What is triggering this error message.

Re: PIXMA MX492

norristowndave — Sat, 25 Jan 2020 15:04:03 GMT

Yes, I selected the PDF document option. And yes I have a MAC computer

Re: PIXMA MX492

Patrick — Mon, 27 Jan 2020 20:02:48 GMT

What version of OSX is installed on your computer?

To determien this, please click on the Apple in the upper left hand corner and then About This Mac.

Re: PIXMA MX492

norristowndave — Tue, 28 Jan 2020 17:59:46 GMT

version 10.15.2

Mac Catalina

Re: PIXMA MX492

norristowndave — Tue, 28 Jan 2020 18:01:41 GMT

And I downloaded the latest version printer driver from Canon for the MAC

Re: PIXMA MX492

Michael — Tue, 28 Jan 2020 21:08:55 GMT

Hello.

Try using our IJ Scan Utility program to perform the scan. The "Document" option of the product is used to scan PDF files. Visit the following link to download the program:

PIXMA MX492 Software

Re: PIXMA MX492 - Scan multi page problem

norristowndave — Thu, 19 Mar 2020 10:15:37 GMT

I am still not able to scan more than 1 page as it gets an error message. What do you suggest.

Re: PIXMA MX492

Darius — Thu, 19 Mar 2020 22:21:51 GMT

Hi norristowndave.

The following article contains directions to update the printer's firmware. The printer will need to remain powered on and connected to the internet for the duration of the process:

https://support.usa.canon.com/kb/index?page=content&id=ART172523

If updating the firmware does not correct the problem, you will need to check the computer's security settings and (if installed) firewall and antivirus settings to ensure the printer is allowed to send scan data back to the computer.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: PIXMA MX492 - not able to scan more than 1 page

norristowndave — Mon, 23 Mar 2020 15:55:17 GMT

I checked and I have the latest firware installed. I am still not able to scan more than 1 page as it gets an error message. What do you suggest.

Re: PIXMA MX492 - not able to scan more than 1 page

Patrick — Mon, 23 Mar 2020 20:27:20 GMT

Hi norristowndave,

Please follow these steps:

1. Click on the Apple in the upper left corner

2. Click on System Preferences

3. Click on Printers & Scanners

4. Click on your Canon printer on the left side

5. Click on Scan

6. Click on Open Scanner

7. Change the Format to "PDF" and place a check mark next to "Combine into single document"

Are you able to scan using Image Capture?