topic Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13 in Desktop Inkjet Printers

MG6220 Scanner not working after install of MacOs High Sierra 10.13

khoff21 — Mon, 13 Jan 2020 23:36:02 GMT

I have installed drivers and still the scanner will not work and the MP Navigator is not working.

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

shadowsports — Tue, 14 Jan 2020 14:57:15 GMT

Greetings,

What drivers did you install?

I ask because there are no drivers for Mojave.. only High Sierra?

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

khoff21 — Tue, 14 Jan 2020 15:50:25 GMT

Thank you for your help. I used the ones for High Sierra .

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

Michael — Tue, 14 Jan 2020 21:13:15 GMT

Hello.

If OS 10.13 is installed on your computer, make sure that the latest CUPS printer driver [mcpd-mac-mg6200-16_20_0_0-ea21_3.dmg], Scanner driver [msd_-mac-mg6200-18_0_1b-ea11.dmg] and MP Navigator [mnve_5_0-mac-all-5_0_4-ea11.dmg] have been installed on the Mac. Then relaunch the MP Navigator and try scanning again.

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

khoff21 — Wed, 15 Jan 2020 21:01:33 GMT

Thank you , yes have have implemented the 3 Drivers and still can’t launch MP navigator

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

Michael — Thu, 16 Jan 2020 19:42:20 GMT

Hello.

Please provide the exact error that appears when you attempt to open the MP Navigator program. Also, please confirm what exact version of OSX is on the Mac. To find the exact version, click the Apple and choose "About this Mac".

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

khoff21 — Fri, 17 Jan 2020 15:27:31 GMT

OS Version 10.13.6

Message is MP Navigaor EX quit unexpectedly. Here are some of the details

Process: MP Navigator EX 5.0 [802]
Path: /Applications/Canon Utilities/MP Navigator EX 5.0.app/Contents/MacOS/MP Navigator EX 5.0
Identifier: jp.co.canon.bj.printer.app.MPNEX501
Version: Version 5.0.1 (5.0.1)
Build Info: MP Navigator EX 5.0-1~1
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: MP Navigator EX 5.0 [802]
User ID: 501

Date/Time: 2020-01-17 09:25:54.557 -0600
OS Version: Mac OS X 10.13.6 (17G10021)
Report Version: 12
Anonymous UUID: 697A0191-6F1E-4E20-171F-D0A5261FBECB

Sleep/Wake UUID: C80D5F9B-F35C-4DBF-AE7B-56D96F289E60

Time Awake Since Boot: 990 seconds
Time Since Wake: 280 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

Darius — Wed, 22 Jan 2020 17:58:00 GMT

Hi khoff21.

From your readout, the version of MP Navigator EX currently on your computer is 5.0.1. The latest version, 5.0.4, is available for download on the MG6220 Drivers & Downloads page, software tab. To ensure a clean installation, drag the MP Navigator EX folder from the Applications \ Canon Utilities folder to the trash, before installing the newer version.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

khoff21 — Fri, 24 Jan 2020 14:10:45 GMT

Apologize for the delay, I was away from my home. This worked, should have thought of it. Thank you so much for your help. Appreciated.

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

Tropic_traveler — Thu, 03 Jun 2021 22:38:40 GMT

Can you help me? Running Apple OS 11.1, have a Canon MG6220 and my version of MP Navigator EX isn't supported so I can scan. Can you direct me to a link to a version of MP Navigator EX that I can install or another way to scan photos using the printer. Thanks in advance for your time.

Re: MG6220 Scanner not working after install of MacOs High Sierra 10.13

Patrick — Sat, 12 Jun 2021 15:31:19 GMT

Hi Tropic_traveler,

The PIXMA MG6220 is not supported with macOS v11.0 (Big Sur). You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002. They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.