topic Re: Canon Pixma MX922 in Desktop Inkjet Printers

Canon Pixma MX922

holtbolt — Thu, 09 Jan 2020 19:35:37 GMT

Need help with Error 6000

No paper jam. Tried turning on and off and unplugging. I hear loud screeching before I get the error message. Can anyone help?

Error 6000 on MX922

holtbolt — Thu, 09 Jan 2020 19:27:18 GMT

Tried everything. No paper jam. I hear a loud screeching sound then get the error message to unplug/disconnect and turn back on. Error 6000. Can anyone help????

Re: Canon Pixma MX922

Stephen — Thu, 09 Jan 2020 19:47:11 GMT

Hello, hotbolt.

Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is of an urgent nature, please call our US-based support team at 1-800-OK-CANON (800-652-2666) during normal business hours, or visit our support site for self-help options HERE.

If you're outside of the USA, please click HERE to find your support options.

Re: Canon Pixma MX922

holtbolt — Thu, 09 Jan 2020 23:37:08 GMT

The 800 number didn’t help. That’s why I’m posting in here. Is there an actual tech willing to talk to me about my problem?

Re: Canon Pixma MX922

shadowsports — Fri, 10 Jan 2020 14:51:39 GMT

Greetings,

Error 6000 is often a paper jam or dirty encoder strip.

"loud screeching " ... something is jammed, broken or binding.

If you can't see or determine what it is and it does this everytime you power it on, the printer will require service.

Re: Canon Pixma MX922

Patrick — Fri, 10 Jan 2020 19:54:00 GMT

Hi holtbolt,

The 6000 error cna be caused by a paper jam. Please refer to the link below to check for jammed paper/foreign objects:

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX920%20series/EN/ERR/ERR_Contents0200.html

If you are unable to find a paper jam and the 6000 error persists, your PIXMA MX922 would require service.

If your PIXMA MX922 was purchased less than a year ago, it is still in warranty. Please contact our support group using the following link to obtain your available service options:

http://Canon.us/ContactLI

If your PIXMA MX922 was purchased greater than a year ago, it is out of warranty. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.