topic Re: TR8520 will not print - I get the "Printer not responding" error message in Desktop Inkjet Printers

TR8520 will not print - I get the "Printer not responding" error message

Anonymous — Sun, 05 Jan 2020 12:18:22 GMT

Brand new 1/3/20

TR8520 will not print - I get the "Printer not responding" error message. Print documents are in the que but do not print.

Win7 / Wireless connection

Scanner works fine

I can ping the IP and get to the printer, so I know it's online

Laptop sees the printer and says "device is working properly"

However, when printing Test Pages they never print, neither from Win Devices & Printers, or from the Canon install application

I've tried uninstall / reinstall / unstall driver / update driver / power on/off (both printer and laptop)'

I even tried direct ethernet connection to my network, same result.

My previous MX892 worked flawlessly with wireless connection so I don't think it would be anything in my Windows settings (got the "incorrect printhead error" had to abandon it).

Canon support doesn't work on weekends, (thanks a lot!)

Anybody been able to solve this problem?

Re: TR8520 will not print - I get the "Printer not responding" error message

Anonymous — Sun, 05 Jan 2020 12:06:42 GMT

I would really like to get some input here . . . . . This has got to be a simple fix since all functions work except sending a print document to the printer.

I really need to start working . . . .

I've even uninstalled everything, cleaned the registry as well, and reinstalled. Same error.

The Canon setup utility even takes me to the "print test page", when I click "Start" . . . nothing happens.

Please help . . . . .. thank you.

Re: TR8520 will not print - I get the "Printer not responding" error message

shadowsports — Sun, 05 Jan 2020 15:50:48 GMT

Greetings,

Form a connection standpoint, it sounds like the printer is connected to your network. What Windows OS is this?

You can PING and I assume visit the printer's webserver by entering this IP into a web browser?

Do you have any 3rd party antivirus software installed in your windows environment? or software affecting the windows firewall?

Next thing to check. Is the Print Spooler service started? What happens of you restart it? (services.msc). Ensure you F5 (refresh) the services window and ensure the service remains "started" after restarting the service.

What does the printer status show as in "Device and Printers", Ready, Offline, etc?

Are you able to print from a mobile device connected to the same network?

Re: TR8520 will not print - I get the "Printer not responding" error message

Anonymous — Sun, 05 Jan 2020 21:12:36 GMT

Windows 7 OS

Yes, Print Spooler started (Automatically)

I returned the first TR8520 back to Best Buy yesterday. I did further research last night and went to a different Best Buy today and talked to the Geek Squad. One of them said it must have been a bad printer. I purchase another one. However, it is doing the same thing.

I have just run the Troubleshooter. It told me that setting the Canon TR8500 Fax as the default may allow printing to this device". Weird, why would setting the Fax as the default instead of the Printer help? I just tried and and will do a test print . . . .standby . . . . Nope, it is triing to send a fax, should have guessed that.

Reset default to Printer and getting "printer not responding", still.

Windows sees it on the network / I can ping the IP and get to the printer / Scanner works fine

Devices & Printers = "This device is working properly"

Now that I have a Test Page in the print que, when I ping the printer I see "Printer is executing another task". What does that mean?

Re: TR8520 will not print - I get the "Printer not responding" error message

Anonymous — Sun, 05 Jan 2020 21:17:03 GMT

I just cleared the print que and now the Remote UI for the Printer says "Ready to Print".

This is crazy . . . . .

Re: TR8520 will not print - I get the "Printer not responding" error message

Anonymous — Sun, 05 Jan 2020 21:30:16 GMT

the only way I can get it to print is to connect it via USB

It will not work over the network . . . . My other MX892 worked fine for many years. Even transition from XP to Win 7.

I wish someone would point me in the right direction as to why it won't work.

As I said previously, it won't even work hardwired by ethernet to my network. Is there a network setting somewhere that is blocking it?

Re: TR8520 will not print - I get the "Printer not responding" error message

Darius — Wed, 08 Jan 2020 18:11:07 GMT

Hi drgerry.

The way Windows manages devices causes it to treat the printer connected by USB as a separate device from that same printer connected by WiFi; this is a limitation in the Windows OS. If you're trying to print to the TR8520's registration set up for USB, it will not automatically forward to that printer on WiFi.

Try removing the current entries for the "Canon TR8500 Series" from your printers list, then running the MP Driver (Ver. 1.02) installation from the TR8520 Drivers & Downloads page.

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: TR8520 will not print - I get the "Printer not responding" error message

Anonymous — Thu, 09 Jan 2020 23:51:30 GMT

tried that

even cleaned the registry.

reinstall ended the same way. . . will not print via WiFi or even ethernet connection.

Re: TR8520 will not print - I get the "Printer not responding" error message

Patrick — Fri, 10 Jan 2020 20:05:20 GMT

Hi drgerry,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: TR8520 will not print - I get the "Printer not responding" error message

Anonymous — Sat, 11 Jan 2020 11:31:10 GMT

Thanks, but it's hard to meet their operating hours for printer support when they don't work on weekends.

I just added it successfully in my work Win10 computer. I simply selected Add Printer, let it find and install TR8520 (without the Canon install CD), but when I seleceted Print Test Page, it tried to go to the Fax. However, doing a Test page from Windows>Device & Printers printed without issue.

There's something with Win7 this printer doesn't like.

Re: TR8520 will not print - I get the "Printer not responding" error message

Anonymous — Sat, 11 Jan 2020 17:09:13 GMT

I've gone through the process multiple times. This TR8520 will not work with Windows 7 system. I continue to get "Printer Not Responding" error.

Re: TR8520 will not print - I get the "Printer not responding" error message

Darius — Mon, 13 Jan 2020 20:48:05 GMT

Hi drgerry.

To operate on Windows 7, the TR8520 requires the computer to be updated to at least Service Pack 1 (SP1). If this has not yet been installed on the computer, you may be able to find a downloadable SP1 upgrade file on Microsoft's support site (non-Canon link: http://support.microsoft.com ).

Try using the printer's IP address, through a browser on the Windows 7 computer, to open the TR8520's Remote UI. If the Signal Strength or Link Quality are below 70%, then it may not be detected by Canon's installer during the installation process.

If the Windows 10 computer was able to see and connect to the TR8520, then the problem may be with the firewall or antivirus on one or both computers. Security software may treat the installer as a "dangerous program" for no reason other than it originated outside of the computer. Various antiviri and firewalls will behave differently based on how they're created and set up.

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: TR8520 will not print - I get the "Printer not responding" error message

frustrated4 — Mon, 03 Feb 2020 20:47:05 GMT

Similar problem. I've had the printer since late September with no problems but we recently updated our routers firmware and can no longer print. I'm on windows 10 and am getting 'canon tr8500 series' is in an error state. Both my huband and I have tried to uninstall and reinstall and still can't print. I can however scan from my computer with no probelms so it's recognizing the wireless connection for me to be able to get an image from the scanner to my computer. My husband plugged in and can now print but my only option would be wireless so I still can't print.

Re: TR8520 will not print - I get the "Printer not responding" error message

puda — Tue, 31 Mar 2020 14:30:29 GMT

Has anyone got this working? I have had this TR8520 for over a year and have experience continuous problems similar to those mentioned. The issues have persisted on Windows 7, 8, and 10. I can get it working one day via USB, then the next it won't work. I tried using WIFI, one day it works from my PC and prints from the cloud. The next day it doesn't respond. Try again a week later and it may or may not work. I am continuously re-installing drivers, uninstalling and reinstalling Windows printers, etc. My last solution was to use a hardwired connection to my router. This has been more stable for the past week but not what I would consider acceptable and not for a duration long enough that I would recommend this solution to others. It also seems the hardware for the wired connection is much slower than the wireless, which seems typical for modern electronics (other than routers and switches). It also gives me an error after succesfully printing: "Printer not responding". This is better than before but it is not normal to receive errors and leads me to believe it is only a matter of time before it doesn't respond before I need to print. I am also not able to scan documents to the PC despite being able to print to it.

Re: TR8520 will not print - I get the "Printer not responding" error message

Stephen — Tue, 31 Mar 2020 15:07:43 GMT

If you continue to have issues, and you've tried the troubleshooting listed above, you may want to reach out to support for one-on-one assistance. You'll find support information from within your My Canon Account at canon.us/account

Re: TR8520 will not print - I get the "Printer not responding" error message

lvladeck — Wed, 23 Sep 2020 21:56:58 GMT

SAME, and I'm really tired of this, I've followed all recommended "fixes." There's clearly some updated driver needed for this printer that for some reason CANON has failed to provide, despite this issue having been flagged many times over many months. I hope they can let us know ASAP what a real solution is here; if not, I'll be reporting this product to the FTC's Consumer Protection Bureau (and probably the NYS and NYC Consumer Affairs bureaus as well).

!!!!!!

Re: TR8520 will not print - I get the "Printer not responding" error message

dcwi — Fri, 27 Nov 2020 13:42:25 GMT

Same problem with my TR 8620. Solved this by going to the product page and downloading the driver install exe and reinstalling the driver. This creates a new printer called copy 1 and sets it as the default. As well, attached USB and waited for my antique Win 7 pro box to recognize it and "install" it. Total success. So NO idea if it works now via USB or Wifi but it works and that's all I care about.