topic Re: MX922 Top cassette photopaper twisting in Desktop Inkjet Printers

MX922 Top cassette photopaper twisting

djpmapfer — Sat, 04 Jan 2020 11:12:35 GMT

Recently, 4"X6" photopaper from the top casette is twisting (consistently) by a few degrees. I have checked the guides rollers etc. and can see no problems. 5"X7" paper did not have the problem. What is the most likely cause (and fix). Thanks

Re: MX922 Top cassette photopaper twisting

shadowsports — Sat, 04 Jan 2020 15:06:39 GMT

Greetings,

Review this KB article and see if it helps

Re: MX922 Top cassette photopaper twisting

djpmapfer — Sat, 04 Jan 2020 20:15:33 GMT

Thanks for your interest.

The article did not address the problem. I have been using Pixma 922 for many years, I am now on my third machine. I am familiar with the procedures for loading paper - which is the topic of that article. This twisting problem has appeared recently. I am not using Canon photo papaer, but the brand I use has not caused problems before. The twisting happens with 4X6" paper, a single piece of 5"X7" normal paper went through straight. I have been assuming that there is some small blockage or irregularity in the rollers, but have gone through the cleaning procedures, and physically explored and cleaned as far as I can - but I am unable to fix the problem. The machine is under warranty

Re: MX922 Top cassette photopaper twisting

Patrick — Mon, 06 Jan 2020 19:51:08 GMT

Hi djpmapfer,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI