topic Re: Pixma TS6020 error 9958 in Desktop Inkjet Printers

Pixma TS6020 error 9958

kimhib1 — Sat, 28 Dec 2019 13:27:00 GMT

I am unable to use my scanner. I keep receiving an error message that says

"A required file is missing or corrupted or settings are incorrect. Try install again".

I have also received the error "jp.co.canon.ij.scanutilitylite.icadriver error 9958"

I have deleted and re-installed the printer over and over again, I have downloaded the drivers and even returned settings to factory default. I have a mac, I have read through manuals and don't know what else to do. I can copy fine, I just can't scan anything. Please help!?

Re: Pixma TS6020 error 9958

Danny — Sat, 28 Dec 2019 14:36:08 GMT

Hi, kimhib1!

So that the Community can help you better, we need to know exactly which version of macOS is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Pixma TS6020 error 9958

shadowsports — Sat, 28 Dec 2019 14:37:25 GMT

Greetings,

It might be easier for us to help if we knew what MAC OS you were running?

You must install the following driver in order to Scan:

ICA Driver Ver.4.3.4a (Mac)

This driver works with any MAC OS since ElCapitan and supports Catalina

Let us know how ot goes

Re: Pixma TS6020 error 9958

kimhib1 — Sat, 28 Dec 2019 15:54:14 GMT

Hi,

I am running Catalina 10.15.2 on my Mac

Thanks!

Re: Pixma TS6020 error 9958

shadowsports — Sun, 29 Dec 2019 14:10:13 GMT

And after installing the driver I referenced above the result was???

Re: Pixma TS6020 error 9958

kimhib1 — Sun, 05 Jan 2020 17:26:55 GMT

Yes! It worked! Thank you so much!

Re: Pixma TS6020 error 9958

shadowsports — Tue, 07 Jan 2020 05:18:29 GMT

Thanks for your reply, appreciate the feedback.

Re: Pixma TS6020 error 9958

lizhiltzmartin — Sat, 18 Apr 2020 17:26:46 GMT

Thank you, very helpful for me too!