topic Re: PIXMA MP490 says paper jam and there is no paper jam anywhere in Desktop Inkjet Printers

PIXMA MP490 says paper jam and there is no paper jam anywhere

perplexed69 — Thu, 12 Dec 2019 22:08:57 GMT

worked fine last night...then got the paper jam alert and after doinf some maintenence...then it printed 5 pages fine...now paper jamb alert again and no matter what will not take paper into printer

installed latest driver

please help

Re: PIXMA MP490 says paper jam and there is no paper jam anywhere

shadowsports — Fri, 13 Dec 2019 00:19:05 GMT

Greetings,

In these cases, We usually recommed powering off the device and unplugging from the wall. Then open the case and inspect all paper feeding mechanisms, trays, etc for jams. Jams can be hidden, corner of a page, etc hiding under a roller, etc.

Ensure the trays are not over loaded (more paper) that the tray is rated for is loaded. Then reconnect to power and power on again.

Sometimes jam errors can be caused by forcibly removing a stuck page. These are harder to diagnose and may require service.

Re: PIXMA MP490 says paper jam and there is no paper jam anywhere

Patrick — Fri, 13 Dec 2019 20:39:14 GMT

Hi perplexed69,

Please perform a roller cleaing:

https://support.usa.canon.com/kb/index?page=content&id=ART133158

If the issue persists, your PIXMA MP490 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.