topic Scanning Issues with MacOS Catalina in Desktop Inkjet Printers

Scanning Issues with MacOS Catalina

ritaallen307 — Wed, 11 Dec 2019 22:49:26 GMT

I have a Pixma MG7120 and run it on MacOS Catalina v10.15.2. Since the Catalina upgrade I have not been able to scan from My Image Garden. The option is there, but it is greyed out. I have gone through the listed drivers on your product page and none of them seem to help. My current printer firmware is 4.060. Is anyone else having this problem, or have you figured out a way to resolve it? HELP!

Re: Scanning Issues with MacOS Catalina

shadowsports — Thu, 12 Dec 2019 15:35:29 GMT

Greetings,

Do you have v4.13a of the Scanner Driver for Catalina OS installed?

Re: Scanning Issues with MacOS Catalina

ritaallen307 — Thu, 12 Dec 2019 17:23:33 GMT

I ended up resolving this yesterday. I had downloaded the most current drivers off of the site and was still having the problem. What I wasn’t doing was deleting the printer from my Mac and then adding it back. I called tech support and this is what he had me do. Worked great! Now I just have to get used to using Image Capture instead of My Image Garden (which I never really found useful anyway) to do my scans.

Re: Scanning Issues with MacOS Catalina

220tux — Thu, 19 Mar 2020 19:28:14 GMT

What exactly did you do to remove and then reinstall the printer? I tried that but it would not work for me. The printer keeps telling me to "set the PC to start scanning".