topic Re: MG5700 on Mac prints fine wireless but won't detect scanner in Desktop Inkjet Printers

MG5700 on Mac prints fine wireless but won't detect scanner

myasumura — Thu, 05 Dec 2019 01:49:19 GMT

I've installed the most up to date drivers, and Canon software.

But whether I try to access the scanner via Image Capture on Mac or the Cannon IJ software I get the following errors.

Please HELP as I feel like I've made the wrong choice in buying a Canon product now...

Re: MG5700 on Mac prints fine wireless but won't detect scanner

Danny — Thu, 05 Dec 2019 14:17:36 GMT

Hi, myasumura!

So that the Community can help you better, we need to know exactly which version of macOS your computer is running. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: MG5700 on Mac prints fine wireless but won't detect scanner

shadowsports — Thu, 05 Dec 2019 14:58:17 GMT

In addition, knowing how the device is connected... (USB or Wireless) might also be helpful.

Re: MG5700 on Mac prints fine wireless but won't detect scanner

myasumura — Thu, 05 Dec 2019 19:08:30 GMT

Currently on MacOS Catalina, Version 10.15.1

Connected Wirelessly atm and prints fine.

Contemplaing whether I should get a cable or not, but the whole reason I got this model was that it should be able to conenct wirelessly.

Re: MG5700 on Mac prints fine wireless but won't detect scanner

shadowsports — Fri, 06 Dec 2019 12:06:30 GMT

Greetings,

Was this device installed and functioning under Mojave OS (then upgraded), or was it installed under Catalina straight away?

For simplicity and to take control, I recommend installing printers as a TCP/IP device. Using a static IP removess much of the problems associated with a "moving target" on your network.

Once done, open a web browser and enter the IP address of your printer. Does the Scan option work there?

All printer functions (including scanning) should be available, over a cable or cableless connection.

Re: MG5700 on Mac prints fine wireless but won't detect scanner

myasumura — Fri, 06 Dec 2019 15:29:31 GMT

It was installed under Catalina right away.

Will try to dedicated IP address, thanks