topic Black Ink on TS9120 Not Printing in Desktop Inkjet Printers

Black Ink on TS9120 Not Printing

fflakes41 — Mon, 11 May 2020 01:25:46 GMT

I just bought a TS9120, and right off the bat the black ink is not printing when I try to print something. The black does print when I do "Print Nozzle Check Pattern", but there is no black when I try to print another type of document (Word doc or Internet Page). I verified that the cartridges have ink, I tried both the "Cleaning" and "Deep Cleaning" under the Maintenance tab to no avail. The other colors print fine, it is just that the black does not work. What can I do?

Re: Black Ink on TS9120 Not Printing

ArthurJ — Fri, 22 May 2020 20:15:39 GMT

Hi fflakes41,

Based on your post, I recommend speaking to our support team. You can reach our support team via chat by clicking HERE. Once the page opens, select the chat box and you will have the ability to speak with one our tech support agents Monday - Friday, 8:00 AM - 8:00 PM EST.

We look forward to hearing from you.