topic Re: Scan to GMail issue on TR8520 in Desktop Inkjet Printers

Scan to GMail issue on TR8520

JetRocket11 — Mon, 04 May 2020 16:48:16 GMT

I am unable to use the Scan to Webmail option for Gmail on Pixma TR8520.

Everything works fine and moves along on the printer screen until it asks to select a Google account and then click on Allow

Tapping on Allow does not do anything. It makes a sound but nothing happens. Can't get to the next section as a result.

Firmware on the printer is the lastest available.

Has anyone been able to get this to work on this same (or similar model)?

Re: Scan to GMail issue on TR8520

shadowsports — Tue, 05 May 2020 02:49:15 GMT

Greetings,

What is the printer connected to?

Re: Scan to GMail issue on TR8520

JetRocket11 — Tue, 05 May 2020 03:05:37 GMT

It's connected via Ethernet.
I can scan to Google Drive and One Drive. It's just the Gmail option that's not working. Looks like whatever built in browser Canon is using on the printer has issues with the Google account sign in site.

Re: Scan to GMail issue on TR8520

Patrick — Wed, 13 May 2020 17:27:30 GMT

Hi JetRocket11,

We have recognized this issue and are currently working on a solution. I will post here once this solution has been released.

Re: Scan to GMail issue on TR8520

jasonwpegg — Wed, 05 Aug 2020 05:20:39 GMT

Just posting a "me too", letting the product team know there are users out here very interested in a resolution to the issue. Thank you for continuing to look into it!

Re: Scan to GMail issue on TR8520

JetRocket11 — Wed, 05 Aug 2020 14:15:15 GMT

Also looking forward to the update. My printer is still on firmware 1.140

Re: Scan to GMail issue on TR8520

mserero — Sun, 27 Sep 2020 00:39:18 GMT

I have the same issue. When can we expect a fix?

Re: Scan to GMail issue on TR8520

JetRocket11 — Mon, 28 Sep 2020 20:18:35 GMT

I am also still waiting. Since May.

Any updates Patrick or anyone else from Canon support?

Re: Scan to GMail issue on TR8520

sirprintsalot — Wed, 21 Oct 2020 15:00:27 GMT

Patrick,

Can you provide an update on this issue, now going on 5 months at least?

Thank you.