topic Re: CD Tray constantly rejected TS8150 in Desktop Inkjet Printers

CD Tray constantly rejected TS8150

twocheeses — Mon, 02 Mar 2020 15:15:24 GMT

Printing CDs with a label on them used to work fine but now I cannot get the printer to think there actually is a CD tray inserted. No matter in what way I place the CD tray it just pushes it out and says there is no disc tray inserted. I have cleaned the tray including the reflective areas. No Luck.

I was forced to buy this new model as Canon no longer supported maintainance of my old one which was working fine.

How environmentally friendly is that?! I have to say I am not impressed: a fold up display screen that then obscures whatever is below it - who designed that? And don't get me started on My Image Garden - scanning used to be a doddle and now it's a real impenetrable and unfriendly struggle.

Incidentally I also own a BJC-250 which is ancient but has never given me any problems and still works perfectly. Ho-hum....

Re: CD Tray constantly rejected TS8150

Tiffany — Mon, 02 Mar 2020 15:23:36 GMT

Hi Twocheeses,

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA

Re: CD Tray constantly rejected TS8150

twocheeses — Mon, 02 Mar 2020 15:36:09 GMT

Time to change to another printer company I think . . . . . .

Re: CD Tray constantly rejected TS8150

twocheeses — Thu, 05 Mar 2020 09:01:06 GMT

Well I've been on to the UK Canon site and therte are no Forums to help me resolve this problem.

Re: CD Tray constantly rejected TS8150

twocheeses — Fri, 06 Mar 2020 12:44:41 GMT

Is there chance that you might reply?