topic Re: Problem scanning with Canon IJ Scan Utility in Desktop Inkjet Printers

Problem scanning with Canon IJ Scan Utility

Gonzalez49 — Mon, 24 Feb 2020 10:11:00 GMT

I have a MG6850 multifunction Canon printer. Recently the Canon IJ Scan Utility has misfunctioned. I can scan the first page of a document without problem, but when I want to scan a second page of the same document by clicking on "Scan" in the small dialogue screen I receive the message "Failed to open a session on the device". I have re-downloaded and installed successfully the scanning software using mcpd-mac-mg6800-16_04_1_0 ea21_3.dmg installer software, but it has not resloved the problem.

I am using a MacBook Pro with Mac OS Catalina 10.15.3

Can anyone help me, please?

Re: Problem scanning with Canon IJ Scan Utility

Stephen — Mon, 24 Feb 2020 13:18:13 GMT

Hi, Gonzalez49!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MG6850 isn't sold or supported by our team here at Canon USA.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Problem scanning with Canon IJ Scan Utility

lavato — Mon, 24 Feb 2020 14:23:35 GMT

Came here this morning with the exact same problem! Quite frustrating!!!

Re: Problem scanning with Canon IJ Scan Utility

Gonzalez49 — Mon, 24 Feb 2020 14:39:54 GMT

Pity you cannot help me. I google Canon Printer Forums and the only one that appears is this US one!! There does not seem to be a Canon forum in Europe, at least it is well hidden by Google. Why Google with its notorious algorithms throws US sites top of the list when I I am working in Luxembourg beats me!! Very frustrating.

I have written an email to the Canon Support site in Luxembourg (which I suppose is wider than Luxembourg in reality) but it has been less than helpful in the past. I generally find user forums much more useful than manufacturer's support sites in dealing with this sort of problem.

I see from lavato's reply that my problem is not unique to me. You may not have Pixma MG6850s in the States, but dio you have that error message when scanning with other models? I cannot imagine that the Canon IJ Scan Utility is exclusive to the MG6800 series.

Re: Problem scanning with Canon IJ Scan Utility

lavato — Mon, 24 Feb 2020 14:41:10 GMT

you may want to download a VPN 😉

Re: Problem scanning with Canon IJ Scan Utility

Gonzalez49 — Mon, 24 Feb 2020 14:45:27 GMT

Sorry, made a mistake in the reference to the scanner installer software: It should have been <misd-mac-ijsscanner 15f-4_1_3-ea21_3.dmg>

Re: Problem scanning with Canon IJ Scan Utility

chelleyb1 — Mon, 24 Feb 2020 21:19:15 GMT

I am having the exact same problem. I live in the U.S. Will you please tell me how to fix this issue. I have tried everything the previous person did and keep the getting the same error message: "Failed to open a session on the device."

Re: Problem scanning with Canon IJ Scan Utility

kvbarkley — Mon, 24 Feb 2020 22:01:37 GMT

Are you on Catalina, too?

I am going to guess that it is a 32/64 bit issue. Have you tried scanning with Preview or Image Capture directly?

Re: Problem scanning with Canon IJ Scan Utility

chelleyb1 — Mon, 24 Feb 2020 22:07:11 GMT

I have not tried that. Please tell me how to do it?

Re: Problem scanning with Canon IJ Scan Utility

chelleyb1 — Mon, 24 Feb 2020 22:07:29 GMT

I have a MX492

Re: Problem scanning with Canon IJ Scan Utility

kvbarkley — Mon, 24 Feb 2020 22:35:23 GMT

https://support.apple.com/guide/image-capture/scan-images-imgcp1004/mac

https://support.apple.com/guide/preview/scan-a-document-or-image-prvw28034/mac

Re: Problem scanning with Canon IJ Scan Utility

chelleyb1 — Tue, 25 Feb 2020 00:27:32 GMT

I was able to scan using the preview scan method. Thank you so much.

Re: Problem scanning with Canon IJ Scan Utility

Leeflasche — Sat, 16 Jan 2021 21:30:57 GMT

Having problems with Scanner Lite using Apple MacBook Pro and Big Sur. Keep getting error stating that the scanner softtware can not find the scanner. Suggesting a wifi issue. However the printer in print mode funtions correctly.

Down loaded the latest drivers from canon website for BigSur version 11.

Re: Problem scanning with Canon IJ Scan Utility

Leeflasche — Sat, 16 Jan 2021 21:33:10 GMT

The printer is an MG3620