topic Re: Canon MX490 Can't Communicate with Scanner in Desktop Inkjet Printers https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MX490-Can-t-Communicate-with-Scanner/m-p/296163#M17913 <P>Hi Toie,</P><P>&nbsp;</P><P>The 2,157,50 error is caused by security software blocking the incoming communication from the scanner.</P><P>&nbsp;</P><P>Please temporarily disable your security software and then attempt to scan.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 12 Feb 2020 21:00:34 GMT Patrick 2020-02-12T21:00:34Z Canon MX490 Can't Communicate with Scanner https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MX490-Can-t-Communicate-with-Scanner/m-p/295870#M17912 <P>When I try to scan it says cannot communicate with scanner and list code 2,157, 50, I have uninstalled and reinstalled and it still doesn't work.How can I fix this problem. Thank you</P> Sun, 09 Feb 2020 18:01:31 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MX490-Can-t-Communicate-with-Scanner/m-p/295870#M17912 Toie 2020-02-09T18:01:31Z Re: Canon MX490 Can't Communicate with Scanner https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MX490-Can-t-Communicate-with-Scanner/m-p/296163#M17913 <P>Hi Toie,</P><P>&nbsp;</P><P>The 2,157,50 error is caused by security software blocking the incoming communication from the scanner.</P><P>&nbsp;</P><P>Please temporarily disable your security software and then attempt to scan.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 12 Feb 2020 21:00:34 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Canon-MX490-Can-t-Communicate-with-Scanner/m-p/296163#M17913 Patrick 2020-02-12T21:00:34Z