topic Re: PIXMA MG3620 Paper Jam when there is none in Desktop Inkjet Printers

PIXMA MG3620 Paper Jam when there is none

abrown95 — Tue, 28 Jan 2020 14:55:09 GMT

I am receiving error code 1303. There is no paper jam and there wasn't one before this happened. I have opened the back panel, used compressed air to clean it, tried to push through paper as has worked in other reported issues, rotated the gears as suggested, replaced the cartridges, updated the drivers, and installed all Win 7 updates - all to no avail.

I am at a loss other than to dump this printer and buy a new non-Canon one. I really do not want to do this as I enjoyed this printer and scanner.

Re: PIXMA MG3620 Paper Jam when there is none

Michael — Tue, 28 Jan 2020 20:48:00 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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Re: PIXMA MG3620 Paper Jam when there is none

Kathym0324 — Sat, 06 Jun 2020 04:57:53 GMT

Did you figure it out I'm having same issue and tried everything

Re: PIXMA MG3620 Paper Jam when there is none

Parkslope1 — Thu, 24 Sep 2020 19:09:26 GMT

You are not alone, I have exactly the same problem but on iMac OS 10.12.6. and i need a help as well.