topic Re: MX310 Scanner function not working in Desktop Inkjet Printers

MX310 Scanner function not working

stukawife — Mon, 27 Jan 2020 16:25:33 GMT

I have an MX 310 printer/scanner. All I want to use is the scanner.

I am using a Dell laptop running windows 8. I've downloaded to latest drivers and my laptop seems to recognize the scanner.

But when I hit the scan button it just beeps. I'm not sure what I am doing wrong.

I tried to scan from the laptop but I couldn't get that to work either.

Am I required to have working print cartridges in it?

Re: MX310 Scanner function not working

Patrick — Mon, 27 Jan 2020 18:20:21 GMT

Hi stukawife,

Please turn your PIXMA MX310 off. Wait 30 seconds and then turn your PIXMA MX310 back on.

What appears on the display of your PIXMA MX310?

Re: MX310 Scanner function not working

stukawife — Tue, 28 Jan 2020 18:39:23 GMT

it says SCAN MODE

Re: MX310 Scanner function not working

Darius — Tue, 28 Jan 2020 22:01:02 GMT

Hi stukawife.

The MX310 will need to have each of a compatible color and black cartridge installed, in order for scanning to be performed. If you haven't yet done so, you will also need to install the Canon-produced drivers from the CD, or from the MX310 Drivers & Downloads page.

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Re: MX310 Scanner function not working

stukawife — Wed, 29 Jan 2020 20:12:17 GMT

I do have the drivers, I guess I need to blow more money on print cartridges that I'll never use. Thanks. I think this answers it.