topic Re: Pixma MX490 printing error in Desktop Inkjet Printers

Pixma MX490 printing error

sinbin74 — Thu, 28 May 2020 13:28:58 GMT

Hello,

My Pixma MX490 printed once successfully. Now, it keeps saying there's an error, but doesn't indicate what the error is. The printer is connected wirelessly. Any suggests?

Thanks!

Re: Pixma MX490 printing error

Stephen — Thu, 28 May 2020 13:36:50 GMT

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Pixma MX490 printing error

shadowsports — Thu, 28 May 2020 14:53:31 GMT

List of error codes for the MX490...

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MX490%20series/EN/ERR/err_contents0100.html

In addition to what Stephen asked for.... We have to know what the error is in order to help or suggest how to fix. Lights blinking, something??

Re: Pixma MX490 printing error

sinbin74 — Fri, 29 May 2020 01:41:56 GMT

Thanks for the response! I'm using Windows 10.

Re: Pixma MX490 printing error

sinbin74 — Fri, 29 May 2020 01:42:47 GMT

Sorry for being such a noob, but where do I see the error code? It's not displaying on the printer and I'm not noticing it in the print queue on my PC.

Re: Pixma MX490 printing error

shadowsports — Fri, 29 May 2020 13:31:11 GMT

Greetings,

"Now, it keeps saying there's an error"

Where, what error?

On the printer, on the computer... what are the steps you perform to reproduce the behavior?

Is it in an error state from the moment its turned on, etc?

https://ugp01.c-ij.com/ij/webmanual/Manual/W/MX490%20series/EN/CNT/CNT_Myprinter_Trouble.html

Re: Pixma MX490 printing error

sinbin74 — Fri, 29 May 2020 16:32:29 GMT

Hi, Rick. As I said, there is no message on the printer. I also don't get a message on my PC showing specifically what the error is. All I see is the printe queue on my PC and under the Status column it says Error - Printing. The printer is turned on.