topic Re: MAC OS 10.15 Catalina Compatibility with PIXMA MG8220? in Desktop Inkjet Printers

MAC OS 10.15 Catalina Compatibility with PIXMA MG8220?

InkMan — Tue, 19 May 2020 02:41:59 GMT

Hi,

Trying to confirm whether new Canon software will be released for scanning on the 8220. The Canon software "broke" with 64 bit Catalina. BTW, printer and scanner continue to work fine via Catalina, and Apple's Image Capture tool, VueScan etc. Just not able to use the Canon software anymore...

Any insight would be greatly appreciated.

Thanks!

Re: MAC OS 10.15 Catalina Compatibility with PIXMA MG8220?

shadowsports — Tue, 19 May 2020 15:22:24 GMT

Greetings,

There are no official drivers for the 8220 since High Sierra. I doubt you will see Calatina drivers for this device. Its 9 yrs old.

Re: MAC OS 10.15 Catalina Compatibility with PIXMA MG8220?

alpenglow9 — Wed, 03 Jun 2020 20:48:45 GMT

Hi there...I took recently upgraded to macOS Catalina V10.15.4 and using a PIXMA MG8220 model printer/scanner. I haven't been able to get my scanner to initiate. When I look for drivers on the Canon website it says "There is no driver for the OS Version you selected. The driver my be included in your OS or you may not need a driver." I can't get anyone from Canon on the support line. I'm placed on hold for over 30 mins. each time. So, do I need to purchase a new printer/scanner? This was an expensive device.

Re: MAC OS 10.15 Catalina Compatibility with PIXMA MG8220?

alpenglow9 — Wed, 03 Jun 2020 20:50:52 GMT

So, this means the scanner will never work with the macOS Catalina? I can't imagine having to purchase yet another printer/scanner. And I saw your comment about it being 9 years old. I just purchased mine 2 years ago from Best Buy.

Re: MAC OS 10.15 Catalina Compatibility with PIXMA MG8220?

MsVista — Mon, 29 Mar 2021 20:23:35 GMT

I had a system crash and had to reset the printer, which erased it and now I can't find a way to reinstall it. I'm on Catalina. There's got to be a way to fix this.

Re: MAC OS 10.15 Catalina Compatibility with PIXMA MG8220?

MsVista — Wed, 21 Apr 2021 04:10:11 GMT

I've been searching high and low on the web for a driver and coming up empty. This whole business of planned obsolescence is irritating. I bought my MG8220 eight years ago and it still works great but due to needing to have my hard drive replaced, I now have to buy a new machine simply because Canon decided not to support their older products?

Re: MAC OS 10.15 Catalina Compatibility with PIXMA MG8220?

Patrick — Thu, 22 Apr 2021 17:59:56 GMT

Hi MsVista,

The PIXMA MG8220 is not supported with macOS v10.15. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002. Let them know you have been working with technical support and the Canon Upgrade Program was offered.