topic Pixma TR8520 not staying on line in Desktop Inkjet Printers

Pixma TR8520 not staying on line

DrJohn — Sun, 10 May 2020 00:35:39 GMT

I am using a TR8520 with an iPhone and a Windows 10 computer. I have to repeatedly reconnect to the WiFi wireless LAN settins to reactivate it each time I restart the computer or phone after they have not used the printeer for a coule of hours. Why?

Re: Pixma TR8520 not staying on line

shadowsports — Sun, 10 May 2020 17:29:06 GMT

Greetings,

Time to take control and minimize or eliminate some of the unknowns in your environment.

What device are you connecting the printer to?

ISP modem/router combo? Your own device, etc?

If the device is dual band, are you using SMART Connect (Single SSID) name for both 2.4/5Ghz or does each have a separate name?

The 8520 will only connect to a 2.4Ghz broadcast.

What is the printer's IP address?

Can you PING this IP when the printer shows as "offline"

Easy to check... my printer's IP is 192.168.1.99.

C:\Users\admin>ping 192.168.1.99 (PING Command)

Pinging 192.168.1.99 with 32 bytes of data:
Reply from 192.168.1.99: bytes=32 time=3ms TTL=255
Reply from 192.168.1.99: bytes=32 time=2ms TTL=255 Printer replying to PING
Reply from 192.168.1.99: bytes=32 time=2ms TTL=255
Reply from 192.168.1.99: bytes=32 time=4ms TTL=255

Ping statistics for 192.168.1.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 2ms

Assign the printer a static IP address. This is a one time set and forget procedure. This can be done on the printer, or on the router it is connecting to. This will give it a static destination which never changes. Other network devices can always find a device with a static destination since it doesn't change.

Re: Pixma TR8520 not staying on line

DrJohn — Wed, 13 May 2020 00:31:20 GMT

It will connect to my WiFi LAN and will print. The problems is that it goes inactive withing an hour or so and cannot be printed by either my computer nor my iPohnone. Every time I print, I must reactive the conection to my WiFi LAN

Re: Pixma TR8520 not staying on line

Patrick — Wed, 13 May 2020 19:49:23 GMT

Hi DrJohn,

It is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI