topic Re: Error 5100 in Desktop Inkjet Printers

Error 5100

Jwhite1022 — Fri, 01 May 2020 22:08:49 GMT

I have a brand new Pixma TS5120 and it is throwing a 5100 error I am unable to clear it. Is there a fix or did we buy a dud printer. We have printed maybe 10 pages out of it before it started getting the error. We can't even use it anymore because of this. We turn it on and immediatly get the error, preventing any further use. I could use so help.

Re: Error 5100

shadowsports — Sat, 02 May 2020 14:53:19 GMT

Start here:

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/TS5100%20series/EN/ERR/5100.html

Re: Error 5100

Patrick — Mon, 11 May 2020 19:12:53 GMT

Hi Jwhite1022,

If the 5100 persists, it is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Error 5100

Pledgepin_99 — Sat, 05 Dec 2020 16:41:48 GMT

5100 (TS5120 - 1 year old) error keeps returning monthly. Already went through support and just reiterated all the steps again. $19 bucks per hour and still no resolve, advising to return it for service. I get the Canon business model now. Buyer beware!

Re: Error 5100

Danny — Sat, 05 Dec 2020 16:46:50 GMT

Hi, Pledgepin_99! As Canon's US-based support squad does not charge by the hour, you may want to make sure you actually reached us. If you haven't already registered your PIXMA TS5120, you can click HERE to do so and that will grant you access to all of your support options including our toll-free number.

We hope to get this resolved soon!

Re: Error 5100

vlosquirlCAN — Tue, 08 Jun 2021 15:07:40 GMT

I have been having this same problem for over 2 weeks! I have changed ink cartridges and still getting error. I follow the instructions to turn the printer off and on again and it usually works after 3-4 times doing this. Does anyone else have a solution short of taking it in for service?