topic Missed attempt to enter wifi password (PIXMA MX492) in Desktop Inkjet Printers

Missed attempt to enter wifi password (PIXMA MX492)

josephwb — Fri, 01 May 2020 01:06:13 GMT

On setting up my printer for the first time, I came across the step where I enter te wifi password. I mis-entered the password, and I have not been able to get back to that step.

When I try to do the wireless LAN setup, it says connected to the network (and does not prompt for a password). However, the correct passowrd has never been entered, so no computer can print from it through the network.

How do I do a factory reset so I can get that password prompt again?

Thanks!

Re: Missed attempt to enter wifi password

SamanthaW — Fri, 01 May 2020 00:21:20 GMT

Hello!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via https://mycanon.usa.canon.com/signin

Thanks!

Re: Missed attempt to enter wifi password

josephwb — Fri, 01 May 2020 00:35:27 GMT

Whoops. It is a Canon PIXMA MX492.

Re: Missed attempt to enter wifi password

josephwb — Fri, 01 May 2020 16:39:34 GMT

I went to "Device Settings" and "Reset settings" in an attempt to reset the printer to factory settings. However, when I go to the LAN Setup, it still just says connected to the network. So my problem remains: the correct wifi password has never been entered, and so I cannot print.

Re: Missed attempt to enter wifi password

shadowsports — Sat, 02 May 2020 14:26:17 GMT

Greetings,

This should help.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx492?tab=wirelesshelp

Re: Missed attempt to enter wifi password

josephwb — Sat, 02 May 2020 14:43:45 GMT

Thanks for the reply Rick, but the link is broken (Page Not Found).

Joseph.

Re: Missed attempt to enter wifi password

josephwb — Mon, 04 May 2020 17:57:48 GMT

I was able to resolve this by starting the LAN setup, pressing Stop, and navigating to the Manual setup.