topic Re: I have a TS6350. It always says it's out of paper when it's not. in Desktop Inkjet Printers

I have a TS6350. It always says it's out of paper when it's not.

Taffy2020 — Tue, 20 Oct 2020 11:20:09 GMT

I've just bought a TS6350. I have a problem - on 99% of the times when I print something I get an error message that it's out of paper. But it's not. Nor is there a paper jam. what should I do please?

Also, after I print something the drawer (where the print comes out) stays out and the light stays on. Is this normal? (should I create a new thread for this?)

Re: I have a TS6350. It always says it's out of paper when it's not.

Porcha — Tue, 20 Oct 2020 12:16:15 GMT

Hi,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: I have a TS6350. It always says it's out of paper when it's not.

Taffy2020 — Sat, 24 Oct 2020 09:36:36 GMT

Thanks for your reply, Porcha. I went to https https://global.canon but there's no way/link there for me to contact a Canon printer forum.

I don't need any support for eg faulty items because I arranged a guarantee with the company from whom I purchased the TS6350. The members of the Canon photo forum were brilliant and should I decide to replace my Pentax MESuper it'll be a Canon!

I've googled Canon UK Community forum but have had no luck.

It's the general help I need, the kind that any user forum would provide. Is there any way that you can find a printer forum?