Pixma 922 stopped online link to pc, laptop devices

alfredg — Sat, 03 Oct 2020 03:20:57 GMT

Pixma 922 is always offline.

Tried printer settings, tried desktop settings (deleted, added back the printer in Devices), tried Canon troubleshooting.

Printer is able to link on WIFI (to modem) but is unable to relate to desktop PC, laptop, Ipad which all used to be able to print and scan.

Is there some other setting on the printer menu I can reset? Any suggestions?

Re: Pixma 922 stopped online link to pc, laptop devices

Patrick — Mon, 19 Oct 2020 17:17:36 GMT

Hi alfredg,

Let's try starting from the beginning. Please follow these steps:

1. Press the MENU button on your PIXMA MX922

2. Repeatedly press the down arrow to select the wrench and screwdriver icon and press OK

3. Use the left arrow to select Device settings and press OK

4. Use the down arrow to select LAN settings and press OK

5. Use the down arrow to select Wireless LAN setup and press OK

6. If a WPS message appears, please press the STOP button 1 time (to select Other setup options)

7. Select Standard setup and press OK

8. Select your wireless network name from the list that appears and press OK

9. Press OK to access the on screen keyboard and enter in your wireless network password. Please note that this password is case sensitive and if it is entered incorrectly, your PIXMA MX922 will not connect to your network. To switch between upper case letters, lower case letters and special characters, please use the middle function button below the LCD of your PIXMA MX922.

10. Press the left function button under the word "Done" once the password is entered

11. Press the left function button under the word "End Setup"

12. Press OK once your PIXMA MX922 is connected to your wireless network

Once your PIXMA MX922 is connected to your wireless network, please reinstall on your Windows 10 computer. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MX920 series and left click on Remove device. Repeat until all MX920's are removed.

5. In the upper left corner, click on Control Panel (or the Back button).

6. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

7. Click once on "Canon MX920 series MP Drivers" and then click Uninstall at the top.

8. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

9. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922/pixma-mx922?subtab=downloads-drivers

2. Click the Select button next to "MX920 series MP Drivers Ver.1.01 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mx920-1_01-ea32_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to print.

topic Re: Pixma 922 stopped online link to pc, laptop devices in Desktop Inkjet Printers

Pixma 922 stopped online link to pc, laptop devices

Re: Pixma 922 stopped online link to pc, laptop devices