https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8520-Scan-Shows-Half-of-the-Image/m-p/308838#M16420 <P>I bought this TR8520 multifunction printer about 3 months ago. I have been very happy with it and have been using it to scan photos often. Now when I can anything, photos, docs etc. I get half of the image black or grey.&nbsp;</P><P>See attached images result. I have reset the pricing several times with no changes. Same results wither you scan as photo or document. Any thoughts? Does this need to go in for service?</P><P>&nbsp;</P><P><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/23767i9C3FE192DFCE6677/image-size/original?v=1.0&amp;px=-1" border="0" alt="IMG_20200604_0001.jpg" title="IMG_20200604_0001.jpg" /></P><P>&nbsp;</P><P><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/23768iF7285A72C3228348/image-size/original?v=1.0&amp;px=-1" border="0" alt="IMG_20200604_0001 copy.jpg" title="IMG_20200604_0001 copy.jpg" /></P> Thu, 04 Jun 2020 17:24:19 GMT tagman2u 2020-06-04T17:24:19Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8520-Scan-Shows-Half-of-the-Image/m-p/308838#M16420 <P>I bought this TR8520 multifunction printer about 3 months ago. I have been very happy with it and have been using it to scan photos often. Now when I can anything, photos, docs etc. I get half of the image black or grey.&nbsp;</P><P>See attached images result. I have reset the pricing several times with no changes. Same results wither you scan as photo or document. Any thoughts? Does this need to go in for service?</P><P>&nbsp;</P><P><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/23767i9C3FE192DFCE6677/image-size/original?v=1.0&amp;px=-1" border="0" alt="IMG_20200604_0001.jpg" title="IMG_20200604_0001.jpg" /></P><P>&nbsp;</P><P><IMG src="https://community.usa.canon.com/t5/image/serverpage/image-id/23768iF7285A72C3228348/image-size/original?v=1.0&amp;px=-1" border="0" alt="IMG_20200604_0001 copy.jpg" title="IMG_20200604_0001 copy.jpg" /></P> Thu, 04 Jun 2020 17:24:19 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8520-Scan-Shows-Half-of-the-Image/m-p/308838#M16420 tagman2u 2020-06-04T17:24:19Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8520-Scan-Shows-Half-of-the-Image/m-p/309807#M16421 <P>Hello.</P><P>&nbsp;</P><P>There appears to be a hardware&nbsp;issue with the scanner.</P><P>&nbsp;</P><P>Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.<BR /><BR /></P><P>This didn't answer your question or issue? Find more help at <A href="http://Canon.us/ContactCF/" target="_blank" rel="noopener">Contact Us</A>.</P> Thu, 11 Jun 2020 19:54:40 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/TR8520-Scan-Shows-Half-of-the-Image/m-p/309807#M16421 Michael 2020-06-11T19:54:40Z