https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-error-9923/m-p/308501#M16363 <P>Good morning!</P><P>&nbsp;</P><P>I just bought my scanner Canon TR7520 and when I open the scanner option I get an error saying "An error occured while communicating with your scanner. (-9923)</P><P><BR />I haven't had an issues with my printer, so I don't know what this error could be. Any suggestions?&nbsp;<BR />Thank you,</P><P>&nbsp;</P><P>LB&nbsp;</P> Tue, 02 Jun 2020 08:05:25 GMT LBRA 2020-06-02T08:05:25Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-error-9923/m-p/308501#M16363 <P>Good morning!</P><P>&nbsp;</P><P>I just bought my scanner Canon TR7520 and when I open the scanner option I get an error saying "An error occured while communicating with your scanner. (-9923)</P><P><BR />I haven't had an issues with my printer, so I don't know what this error could be. Any suggestions?&nbsp;<BR />Thank you,</P><P>&nbsp;</P><P>LB&nbsp;</P> Tue, 02 Jun 2020 08:05:25 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-error-9923/m-p/308501#M16363 LBRA 2020-06-02T08:05:25Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-error-9923/m-p/308542#M16364 <P>Greetings,</P><P>We can try to help, but need to know:</P><P>&nbsp;</P><P>How the printer is connected?&nbsp; and to what?</P><P>&nbsp;</P><P>What OS you are using?</P><P>&nbsp;</P><P>Communication error, possible solutions:</P><P>&nbsp;</P><P>-Disable IPv6 for your network adapter</P><P>&nbsp;</P><P>-Select "Network Version" of the TR7520 in the top (drop down) menu of the IJ scanner Utility</P><P>&nbsp;</P><P><A href="https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR7500%20series/1.1/EN/SU/su-001.html" target="_blank">https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR7500%20series/1.1/EN/SU/su-001.html</A></P> Tue, 02 Jun 2020 15:47:11 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Scanner-error-9923/m-p/308542#M16364 shadowsports 2020-06-02T15:47:11Z