topic Re: Unable to delete document from print queue in Desktop Inkjet Printers

PIXMA TS5100 Unable to delete document from print queue

pippaj — Tue, 27 Jun 2023 13:46:47 GMT

My printer [Canon PIXMATS1500 series] has been working beautifully until I tried to delete a document from the print queue. The screen says "deleting" but has said that for days now, and nothing happens. I was able to cancel all the other documents, but can't get rid of this one, and can't print until it's gone. HELP

Re: Unable to delete document from print queue

Danny — Tue, 14 Apr 2020 15:41:41 GMT

Hi, pippaj!

So that the Community can help you better, we'll need to know exactly which printer model you're using. To date, Canon USA, has not produced a printer with the model number you mentioned, though we recently introduced a PIXMA TR150. We also have a PIXMA TS5100 series of printers with the North American version being the PIXMA TS5120. We'll also need to know which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Unable to delete document from print queue

pippaj — Wed, 15 Apr 2020 00:15:38 GMT

As I'm in North America, the model seems to be PIXMA TS5120.

I'm running on Windows 10. Although this isn't urgent, I really would like to be able to print.

Thanks for your help - I am somewhat of a neophyte in this sort of issue.

Re: Unable to delete document from print queue

Hector — Fri, 17 Apr 2020 20:20:41 GMT

Hi pippaj.

If a job gets stuck on your computer, there a a couple of steps you can follow to manually remove it. You can remove the job by following the steps below.

You can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in services.msc and click OK.
In the list of services that appears, you can scroll through and double click on the print spooler service.
At the bottom of the spooler you can click on the stop button.
Once the spooler has been stopped, you can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in spool and click OK.
In the window that comes up, you can right click and delete the printers folder.
You can go back to the print spooler window and then you can click start at the bottom of the window.

Once the spooler service has been started again, you can close the windows and try printing something.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Unable to delete document from print queue

pippaj — Sat, 18 Apr 2020 13:07:23 GMT

Thanks for the help - easy to follow instructions

Re: Unable to delete document from print queue

DougDB — Fri, 27 Nov 2020 14:13:21 GMT

I am also experiencing this issue.

Pixma MX922

Windows 10

MS Office 2019

I am able to print most photos, pdfs but have not been able to print Word or Excel documents. I have used the manual print queue clearing process Hector described but still not able to print Word or Excel docs. I also read that the files (FP00001.SH and FP00001.SPL) that appear in the PRINTERS folder are normally deleted automatically after each print job is completed. This automatic deletion of these files appears to not be happening in my case which leaves the print queue stuck and does not allow another print job to begin.

Please help me to correct the problem where the files mentioned are not cleared from the PRINTERS folder found when Windows key and R key are pressed and spool entered.

My user name for the community is DougDB.

Re: Unable to delete document from print queue

Patrick — Fri, 18 Dec 2020 18:29:34 GMT

Hi DougDB,

Please make sure that you are using the latest version of Windows 10, as earlier versions had an issue with the printer spooler.

Please use the following link to perform this. Please note, you may have to perform the update manually. This is outlined on that page as well:

https://support.microsoft.com/en-us/windows/get-the-windows-10-october-2020-update-7d20e88c-0568-483a-37bc-c3885390d212

Re: Unable to delete document from print queue

Quio — Sat, 23 Jan 2021 20:52:28 GMT

I have this problem with my brand new pixma tr 8620. I have the latest Windows updates as of January 23. I've installed and uninstalled the driver to no avail. Plus printing time for first page was 1 min 40 sec. I could live with that, but not the document remaining in queue after it has printed.

Re: Unable to delete document from print queue

LL98765432 — Fri, 12 Mar 2021 21:52:30 GMT

OMGOSH! Directions that are clear and accurate, leaving out NO steps, for those of us that don't have a clue!!! Thank you!

Re: Unable to delete document from print queue

Quio — Fri, 12 Mar 2021 22:24:02 GMT

I did all of that, called Canon, customer service rep said it was a microsoft problem, gave me a number to call. No human at other end. I threw in the towel and returned the printer. Enough already.

Re: Unable to delete document from print queue

suzyhladky — Wed, 06 Oct 2021 23:40:44 GMT

amazingly helpful and detailed for us non dos users! thanks soo much

Re: Unable to delete document from print queue

bjbell — Tue, 26 Oct 2021 20:43:10 GMT

MG6320 with a Dell desktop.

I have done the recommended process 4 times and my queue is definitely empty. But when I go to "Print Spooler" again and hit "Start", it shows it trying to turn on, but goes back to the choices which hav e changed to "Stop the service" and" Restart the service". I then hit the "Restart" and it shows it trying to turn on also, but it does not start again and reshows those same two buttons.

When I try to print, it still shows the Code 6000 on my printer.

Any advice? Thank you.

Re: Unable to delete document from print queue

bjbell — Tue, 26 Oct 2021 22:07:15 GMT

I have done the manual process. Microsoft is showing I have the latest update??

Re: Unable to delete document from print queue

bjbell — Tue, 26 Oct 2021 22:12:46 GMT

Meant to say Windows 10 is updated.

Re: Unable to delete document from print queue

kris05 — Mon, 26 Jun 2023 13:00:55 GMT

Gosh, you're amazing - thank you so much!

Re: Unable to delete document from print queue

RJEvans — Mon, 08 Dec 2025 21:16:12 GMT

I am in France with a Logitech keyboard which does not have a Windows key. What do I do?

Re: Unable to delete document from print queue

RJEvans — Mon, 08 Dec 2025 21:18:14 GMT

My printer is a Canon TS5150 and I am working with Windows 10.