topic Re: TS5120 installer claims I don't have admin privileges! in Desktop Inkjet Printers

TS5120 installer claims I don't have admin privileges!

canonuser999 — Thu, 16 Apr 2020 18:27:13 GMT

Hi so I run

win-ts5100-1_1-n_mcd.exe

and it unzips and places everything in Temp

but then after that it complains I must be logged in as adminisitrator.... I tried from an administrative account on a DOMAIN

Re: TS5120 installer claims I don't have admin privileges!

shadowsports — Thu, 09 Apr 2020 14:13:50 GMT

Greetings,

Please open a command prompt and type the following:

>net users

press enter

What does the output show for your user account? (example)

C:\Users\admin>net users

User accounts for \\CORSAIR

-------------------------------------------------------------------------------
admin Administrator DefaultAccount
Guest WDAGUtilityAccount

The command completed successfully.

(example)

C:\Users\admin>net user admin
User name                    admin
Full Name
Comment
User's comment
Country/region code          000 (System Default)
Account active               Yes
Account expires              Never

Password last set            ‎4/‎9/‎2020 7:11:59 AM
Password expires             Never
Password changeable          ‎4/‎9/‎2020 7:11:59 AM
Password required            No
User may change password     Yes

Workstations allowed All
Logon script
User profile
Home directory
Last logon ‎4/‎9/‎2020 6:53:41 AM

Logon hours allowed All

Local Group Memberships *Administrators
Global Group memberships *None
The command completed successfully.

Re: TS5120 installer claims I don't have admin privileges!

Darius — Thu, 16 Apr 2020 17:38:39 GMT

Hi canonuser999.

Newer versions of Windows will require you to, even when logged in as an admin, right-click the file and select Run as administrator. You may also need to be logged in as a local admin, rather than a domain admin; the installation is developed for standard consumer use and not for deployment over a larger network setup.

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Re: TS5120 installer claims I don't have admin privileges!

canonuser999 — Thu, 16 Apr 2020 18:18:10 GMT

Hi thanks very much for these instructions. The account is administrator privilege account.

The problem is that the installer doesn't accept users in the domain admin group to run the installer.

The solution - (from my colleague) - is to log in as the local Administrator