Problems with scanner on MG6120 since upgrading to Mac OS Catalina

ksday71 — Wed, 08 Apr 2020 15:25:08 GMT

I have a Canon MG6120 printer. I recently updated my MacBook air software to Catalina and I haven't been able to use my scanner since then. It disabled the old MP Navigator Ex 4.0 and so I downloaded the IJ Scan Utility. I can print just fine. Any ideas as to how to fix this? I keep getting the following message:

Re: Problems with scanner on MG6120 since upgrading to Mac OS Catalina

Patrick — Wed, 08 Apr 2020 16:41:41 GMT

Hi ksday71,

The PIXMA MG6120 is not supported with macOS v10.15. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

topic Problems with scanner on MG6120 since upgrading to Mac OS Catalina in Desktop Inkjet Printers

Problems with scanner on MG6120 since upgrading to Mac OS Catalina

Re: Problems with scanner on MG6120 since upgrading to Mac OS Catalina