topic PIXMA TS8150 scans only half the page in Desktop Inkjet Printers

PIXMA TS8150 scans only half the page

Darshada — Wed, 18 Mar 2020 13:17:47 GMT

Hello,

I have a PIXMA TS8150 printer and since earlier today, it won't scan correctly.

I was scanning 15 pages, the 3 first ones were going without any trouble and then suddenly it stopped working. It scans only half the page. I tried it both froml the panel and from my smartphone, trying auto-scan, document or photo, landscape or portrait. Still the same problem.
I checked on the internet. I tried to update the sofware (it is up-to-date), I cleaned the glass and I plugged in and out the power input.

Does someone have a solution here?

Thank you.

Re: PIXMA TS8150 scans only half the page

shadowsports — Thu, 19 Mar 2020 02:28:24 GMT

What does the Copy function do?

Leave the platen cover up and watch as the lightbar moves.

Re: PIXMA TS8150 scans only half the page

Darshada — Thu, 19 Mar 2020 08:29:20 GMT

Well, the light goes all the way without any trouble.

Re: PIXMA TS8150 scans only half the page

Patrick — Fri, 20 Mar 2020 19:56:54 GMT

Hi Darshada,

It is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: PIXMA TS8150 scans only half the page

Darshada — Thu, 26 Mar 2020 10:31:54 GMT

I called the support centre and they told me to re-install the printer program on the computer and it solved the problem.