topic Pixma MX350 will print but not scan on LAN in Desktop Inkjet Printers

Pixma MX350 will print but not scan on LAN

robinmcneil — Sat, 14 Mar 2020 22:28:09 GMT

I recently replaced my MX350 printer with an identical new machine. I use Windows10 and a wireless connection (which is strong). Since swapping to the new printer, I can print without problem, but, when I try to scan from my computer I get an error message telling me it cannot communicate with the printer. I can scan/copy using the controls on the printer, so the physical scan unit is operational, but I have no way to save to a file. I have tried re-booting my computer and the printer and even uninstalled the printer and re-installed it, all to no avail. Next move?

Re: Pixma MX350 will print but not scan on LAN

Darius — Tue, 17 Mar 2020 22:21:29 GMT

Hi robinmcneil.

Is the new printer a current model? If it is a newer model then it will use a different scanning software to operate; install the drivers and scanning software that came with the unit. The Full Driver & Software Package for our newer printers may be found through the Canon IJ Setup website: https://ij.start.canon

If the model is another MX350, you will want to remove the MP Driver and scanning software, then download and reinstall the latest version from the MX350 Drivers & Downloads page.

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Re: Pixma MX350 will print but not scan on LAN

robinmcneil — Wed, 18 Mar 2020 00:22:06 GMT

I have had the problem solved by phoning the technical support line. Not sure what he did as he took control of my machine, but the end result is I'm a happy camper with a fully functional scanner. I had the model number wrong - it is a PIXMA MX532. Thanks for your response.