topic Re: PIXMA iP4920 Driver Download issue in Desktop Inkjet Printers

PIXMA iP4920 Driver Download issue

packpac — Sat, 17 Apr 2021 02:32:00 GMT

My HP desktop with Windows 10 suffered a massive failure and I lost everything including my Canon printer drivers. My personal tech had the cpu for over a week and told me the hard drive was not damaged. I have tried several times to download new drivers for my iP4920 and receive the message that the printer cannot be detected even though I know the cable is working and the printer is turned on. Help. The printer worked flawlessly despite its age before the software failure.

Re: PIXMA iP4920 Driver Download issue

shadowsports — Sat, 17 Apr 2021 14:01:31 GMT

@packpac wrote:
My HP desktop with Windows 10 suffered a massive failure and I lost everything including my Canon printer drivers. My personal tech had the cpu for over a week and told me the hard drive was not damaged. I have tried several times to download new drivers for my iP4920 and receive the message that the printer cannot be detected even though I know the cable is working and the printer is turned on. Help. The printer worked flawlessly despite its age before the software failure.

"I have tried several times to download new drivers for my iP4920"

You only need to download the drivers once to install the printer:

Support | iP Series | PIXMA iP4920 | Canon USA

In general drivers for USB devices should be installed prior to connecting the device to the computer. Not doing this can cause problems with detection and installation issues. Have you tried installing the drivers, and connecting the printer to another USB port when prompted?

"Massive failure"? Do other USB devices work when connected. You may want to verify this before trying to install another device.

Re: PIXMA iP4920 Driver Download issue

packpac — Sun, 18 Apr 2021 17:35:49 GMT

Thank you all for looking and thank you for the one reply.

I corrected the problem by removing the printer from the computer and then re-installing it as a new device. Obviously the drivers were still there.