https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX490-printing-green-instead-of-gray/m-p/316190#M15304 <P>Mx490 - Everything that is gray on my monitor is actually printing green!! I have changed it to grayscale &amp; I've changed the ink cartridges. I've cleaned the print heads and did realignment. I'm at a loss. I don't know what else to do. Please help!</P> Tue, 11 Aug 2020 04:37:05 GMT C_williamson516 2020-08-11T04:37:05Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX490-printing-green-instead-of-gray/m-p/316190#M15304 <P>Mx490 - Everything that is gray on my monitor is actually printing green!! I have changed it to grayscale &amp; I've changed the ink cartridges. I've cleaned the print heads and did realignment. I'm at a loss. I don't know what else to do. Please help!</P> Tue, 11 Aug 2020 04:37:05 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX490-printing-green-instead-of-gray/m-p/316190#M15304 C_williamson516 2020-08-11T04:37:05Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX490-printing-green-instead-of-gray/m-p/316359#M15305 <P>Hello,</P><P>&nbsp;</P><P>To begin troubleshooting, let me make sure everything looks good with the nozzle check. Please click <A href="https://support.usa.canon.com/infocenter/index?page=content&amp;id=ART162123&amp;actp=search&amp;viewlocale=en_US&amp;searchid=1597262802783" target="_self">HERE</A> for the steps to print the nozzle check. Once it prints, click the blue link in step 6 to compare your nozzle check with the sample.</P><P>&nbsp;</P><P>If the nozzle check looks good, then please let us know what program you are printing from and what version of Windows or Mac you are using.</P><P>&nbsp;</P><P>We look forward to your reply.</P> Wed, 12 Aug 2020 20:30:16 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/MX490-printing-green-instead-of-gray/m-p/316359#M15305 ArthurJ 2020-08-12T20:30:16Z