Have MX432 printer and it tells me there is a paper jam, there is no paper jammed!!!

yelsink — Tue, 27 Nov 2012 18:14:36 GMT

Re: Have MX432 printer and it tells me there is a paper jam, there is no paper jammed!!!

Ramona — Fri, 30 Nov 2012 03:32:35 GMT

Hi yelsink,

Since you have already verified that there are no paper jams in the printer, please perform a roller cleaning following the steps below to try and resolve the issue.

You need to prepare: three sheets of A4 or Letter-sized plain paper

Make sure that the power is turned on and remove any paper from the front tray.
Open the paper output tray.
Clean the paper feed roller without paper.

      a. Press the Setup button. The Setup menu screen will appear.

      b. Use the left or right arrow buttons to select Maintenance, then press the OK button.

      c. Use the left or right arrow buttons to select Roller cleaning, then press the OK button. The paper feed roller will rotate as it is cleaned.
Clean the paper feed roller with paper.

a. Make sure that the paper feed roller has stopped rotating, close the paper output tray, then load three or more sheets of A4 or Letter-sized plain paper in the front tray.

b. Open the output tray extension, open the paper output tray, then extend the paper output support.

c. Make sure that Roller cleaning is selected, then press the OK button. The machine starts cleaning. The cleaning will be complete when the paper is ejected.

If the problem is not resolved after performing at least 3 roller cleanings on the printer, it unfortunately may require servicing to resolve the issue. Please use the contact link below to obtain information on your service options.

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topic Have MX432 printer and it tells me there is a paper jam, there is no paper jammed!!! in Desktop Inkjet Printers

Have MX432 printer and it tells me there is a paper jam, there is no paper jammed!!!

Re: Have MX432 printer and it tells me there is a paper jam, there is no paper jammed!!!