Pixma TS9521C: Poor quality document scanning

andrew_x — Sat, 04 Jul 2020 11:04:43 GMT

I just bought a TS9521C, and so far the experience has been very frustrating.

I am trying to scan an English-language document to email, in PDF format. The document is a very clear set of three typewritten pages.

If I use the scan utility's "Scan to PDF Editor" function with the resolution set to 300 dpi, the output PDF is approximately 120KB and it looks perfect.

But if I use the utility's "Scan to Email (document)" function, or the equivalent function from the TS9521C's touchscreen -- with the resolution set to 300 dpi in both cases -- the PDF is only 30KB and it looks terrible, as though the 300-dpi setting is being ignored and the scanning is performed at extremely low resolution instead.

Is this a known problem with scanning documents directly to email?

Re: Pixma TS9521C: Poor quality document scanning

Patrick — Wed, 08 Jul 2020 20:31:11 GMT

Hi andrew_x,

It is recommended that you contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

topic Pixma TS9521C: Poor quality document scanning in Desktop Inkjet Printers

Pixma TS9521C: Poor quality document scanning

Re: Pixma TS9521C: Poor quality document scanning