topic Re: IX6800 WON'T PRINT FULL IMAGE in Desktop Inkjet Printers

IX6800 WON'T PRINT FULL IMAGE

annaleigh — Mon, 15 Mar 2021 18:54:00 GMT

My printer keeps leaving half of the image out whenever I try to print. Yes, I have the paper size set to the same on both the printer and my computer. I've tried unplugging it and plugging it back in. I've restarted my computer. I've even tested the nozzle and when it prints the test image, it doesn't have the box like this. Please help! This is urgent. I am operating off of Windows 10.

Re: IX6800 WON'T PRINT FULL IMAGE

annaleigh — Mon, 15 Mar 2021 18:55:07 GMT

I should also add that this problem didn't occur until the other day. I have changed nothing about the way I am printing.

Re: IX6800 WON'T PRINT FULL IMAGE

CodenameGreyFox — Tue, 16 Mar 2021 19:23:16 GMT

Is this the same thing that happened to me today?

See here:

https://community.usa.canon.com/t5/Personal-Printers/TS6350-prints-high-resolution-images-with-a-white-stripe/m-p/337390#M21140

Does it also only happen with high resolution pictures? And can you see it in the preview too?

Re: IX6800 WON'T PRINT FULL IMAGE

annaleigh — Tue, 16 Mar 2021 19:43:35 GMT

Yes! It does happen with the high res images. I haven’t tried it with anything low resolution. My computer does not show the issue in the preview though.

Re: IX6800 WON'T PRINT FULL IMAGE

CodenameGreyFox — Tue, 16 Mar 2021 22:07:00 GMT

I don't know if you read the other topic, but the solution is stated in the topic I linked there. It's the latest windows update KB5000822. So uninstall it and it should be fixed.

Re: IX6800 WON'T PRINT FULL IMAGE

Patrick — Fri, 16 Apr 2021 19:54:18 GMT

Hi annaleigh,

This printing issue is related to the installation of one of the latest updates from Microsoft

To resolve this, please use Windows Update to update Windows, making sure that KB5001567 and KB5001649 are installed