topic Re: Canon PIXMA G3501 Scanner in Windows 8.1 not supported? in Desktop Inkjet Printers

Canon PIXMA G3501 Scanner in Windows 8.1 not supported?

FreeBSD — Thu, 11 Jun 2020 11:26:23 GMT

Hello,

It seems that the scanner driver is not supported on Windows 8.1.

I have downloaded both the full pack and the separate scanner driver.

https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_g_series/pixma_g3501.html?type=software&language=en&os=windows%208.1%20(64-bit)

The printer is connected wirelessly and prints fine. The scanner driver also install fine and even sees the network scanner if I click on the icon next to the clock it shows that scanner is recognized and it's mac address.

However that TWAIN utility which supposed to be the GUI program to scan documents is not doing anything at installation, I tried both the 32-bit and 64 bit versions even a windows7 version, it's all the same.

Windows 8.1 does not detect the scanner in it's default SCANNERS page in the control panel even after the scanner driver is properly installed.

What else can be done?

Thanks

Re: Canon PIXMA G3501 Scanner in Windows 8.1 not supported?

Porcha — Thu, 11 Jun 2020 13:24:03 GMT

Hi,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Canon PIXMA G3501 Scanner in Windows 8.1 not supported?

shadowsports — Thu, 11 Jun 2020 14:34:44 GMT

Greetings,

We can only go based on what's avaialble on the printer's support page.

https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_g_series/pixma_g3501.html?type=software&softwaredetailid=tcm:13-1496425&os=windows%208.1%20%2864-bit%29&language=en

This page has the full install package for Windows. Support is claimed for W10, W8 > 8.1 (32, 64bit) and others.

You may need to contact support for troubleshooting if you are unable to get things working after install.