MP620 stops printing

ajc211 — Thu, 11 Jun 2020 09:34:28 GMT

Running MP620 on Mac OS Catalina via USB.

Repeatedly stops printing. Will do one job, then no more. Sometimes just doesn't print at all, sometimes prints hours later. Tried deleting from queue and resending, still doesn't print. Sometimes prints fine!

Any tips? Thanks

Re: MP620 stops printing

ArthurJ — Thu, 11 Jun 2020 20:25:43 GMT

Hi ajc211,

The MP620 has been retired and is not supported with the OS Catalina operating system. The last drivers that were made for this model printer were for the OS X Maverick operating system.

Since the printer has been retired, you qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 mon-Sat, 9 AM to 9pm EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

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topic MP620 stops printing in Desktop Inkjet Printers

MP620 stops printing

Re: MP620 stops printing